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While all JPEG photos can be imported into Premier Rush desktop version, some of the same photos cannot be imported into Rush mobile apps.
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Is it possible to post a sample so we can check it out. Creative Cloud or Google Drive, or Dropbox works. If you don't want to make that public, just PM me.
Thanks,
Kevin
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Have you tried decreasing the resolution of your JPEGs to more like 2000x1500 pixels in size -- just to see if size is the issue?
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I thought that was the issue. Initially it worked, but later when I tried two photos of similar resolution on the same camera, one got imported while the other did not. Very odd.
Danny
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Hi there!
Welcome to the Rush community. Would you mind sharing more details?
Let us know, we're here to help.
Thank you,
Kartika
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Thanks for getting back to us. I see that on iPhone it gives you an unsupported error while importing. However, it works fine on your PC. Could you share some files with us so I can test them? You can upload them on Dropbox or Google Drive and share the downloading link with us.
Kartika
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Is this issue still being looked at? I'm running into the same problem in Premier Rush Mobile when I try to import RAW photos I've edited in Lightroom Mobile that I've exported in .JPG at the largest available dimensions, but I get an error that says it's an unsupported media type. It works if I lower the dimensions of the exported .JPG file
in Lightroom Mobile, but I'd rather not have to do that.
Thanks.
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Hello.
did you ever get an answer to this. I've just bought rush and I can import photos taken from an iPhone but not a GoPro which is very annoying.
Adobe online chat isn't very helpful.
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having the same problem after exporting from lightroom to camera roll then trying to add to premiere rush. other pictures not exported from lightroom import perfectly fine?
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Is this being followed up on? I'm having this issue after doing the same process for over one year. Only getting this issue now. Having to use different platforms because no known solution can be found.
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Hello,
I constantly have the same problem. I have tried resizing images, but no luck. There seems to be no rhythm or rhyme to which photos are uploaded, that I can see. Very frustrating. Does anyone know why???
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Is it possible to post a sample so we can check it out. Creative Cloud or Google Drive, or Dropbox works. If you don't want to make that public, just PM me.
Thanks,
Kevin