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iOS App STILL Freezing After Opening

Explorer ,
Jan 28, 2019

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Using iPhone 8 Plus, latest version of iOS 12, and I've been having this issue since Day 1.  If anything it's gotten worse.  It used to be that the app would freeze up for a minute or two and then I could create a project (and then things would freeze up again after a little bit).  Just updated to 1.0.3, and the app is STILL freezing after loading up the project list, and now it never unfreezes. I don't know what bugs the latest update was supposed to fix, but it hasn't done anything for my install.  Uninstall and reinstall does nothing.  For the record, I have a lot of fonts synced via Adobe Fonts (don't know how many exactly but it's in the hundreds for sure), but I told that to the last support person I talked to, and that was in OCTOBER.  Are you guys any closer to resolving this, because I really don't want to have to pay for the features in another mobile video app, only for this to be fixed soon thereafter, especially when I'm already paying nearly $60/month for a CC subscription.

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iOS App STILL Freezing After Opening

Explorer ,
Jan 28, 2019

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Using iPhone 8 Plus, latest version of iOS 12, and I've been having this issue since Day 1.  If anything it's gotten worse.  It used to be that the app would freeze up for a minute or two and then I could create a project (and then things would freeze up again after a little bit).  Just updated to 1.0.3, and the app is STILL freezing after loading up the project list, and now it never unfreezes. I don't know what bugs the latest update was supposed to fix, but it hasn't done anything for my install.  Uninstall and reinstall does nothing.  For the record, I have a lot of fonts synced via Adobe Fonts (don't know how many exactly but it's in the hundreds for sure), but I told that to the last support person I talked to, and that was in OCTOBER.  Are you guys any closer to resolving this, because I really don't want to have to pay for the features in another mobile video app, only for this to be fixed soon thereafter, especially when I'm already paying nearly $60/month for a CC subscription.

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Jan 28, 2019 0
Adobe Employee ,
Feb 04, 2019

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Hey there, RMintzes

So sorry for the delay! I believe the fonts could have a huge impact on Rush, but I wouldn't expect that they would make the app unusable. I wonder what would happen if you turned your cloud sync off for a project?

Caroline

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Feb 04, 2019 0
Adobe Employee ,
Feb 04, 2019

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So I went and talked with the Rush team about this and they said that having a lot of fonts can affect the performance of Rush. It's being investigated but software development can pull tricks on you. Of course the goal is to have a fix out ASAP!

I know it's inconvenient, but I'd suggest uninstalling as many fonts as you can before using Rush.

Thank you for bringing this to our attention!

Caroline

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Feb 04, 2019 0