iOS / iPhone: videos are black

New Here ,
Sep 06, 2020 Sep 06, 2020

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Hi!

The videos are black, only the audio is played and many times it does not allow to play, it remains frozen in black, if you close and open the app several times there it recognizes the videos and you can work.

iOS 12.4 iPhone 6, Abobe Rush 1.5.25 (1002) 

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Crash, Error or problem, Mobile version, Preview

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Adobe Employee ,
Sep 09, 2020 Sep 09, 2020

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Hi there!

We're sorry about the trouble. The system requirements for using Rush are:

  • iPhone 7 and newer (devices with A9 ARM chip or higher)

It looks like a compatibility issue to me. You can refer to this article: https://helpx.adobe.com/in/premiere-rush/user-guide.html/in/premiere-rush/system-requirements.ug.htm....

 

Let us know if you have any questions.

Thanks,

Kartika

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