Ipad app is not working

New Here ,
Nov 19, 2018

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hello,

i installed rush cc ios app on my ipad. But the app is closing automaticlly in 10 secs. So still i didnt log in...

is there any problem about app?

thanks.

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1 Correct Answer

Adobe Employee , Nov 20, 2018
caroline_edits Adobe Employee , Nov 20, 2018
Hi Burak!So sorry you haven't been able to use Rush yet. Does your iPad meet the system requirements?Adobe Premiere Rush CC System Requirements This is what it says for the iPad:Requires iOS 11 or laterCompatible with iPad (devices with A9 ARM chip or higher)Maybe you just need to update your iPad to the most recent iOS!-Caroline

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Adobe Employee ,
Nov 20, 2018

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Hi Burak!

So sorry you haven't been able to use Rush yet. Does your iPad meet the system requirements?

Adobe Premiere Rush CC System Requirements

This is what it says for the iPad:

  • Requires iOS 11 or later
  • Compatible with iPad (devices with A9 ARM chip or higher)

Maybe you just need to update your iPad to the most recent iOS!

-Caroline

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Community Beginner ,
Nov 20, 2018

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Hi

Just confirming tha the Ipad Pro with A9X chip (9.7) is not compatible?

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Adobe Employee ,
Nov 20, 2018

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I'd have to try it out myself to give you a 100% accurate answer, and I do not have that iPad in front of me right now. But my guess is that it WOULD be compatible because the A9X came out after the A9.

It's definitely worth using the free trial to see how it works on your device. I'd love to hear back from you when you do!

-Caroline

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Community Beginner ,
Nov 21, 2018

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Well I kind of came across this searching for a solution. I'm trying it out now but I've have a couple of issue. App on Ipad force closes after a few minutes and app on iMac didn't fully sync clips when I sat down a couple of days later to try to fiddle with the same edit (I'm guessing because of the force closes?). Going to uninstall/reinstall and see if that does anything.

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Adobe Employee ,
Nov 21, 2018

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Uninstall/Reinstall can do the trick sometimes, please report back.

You can also check to make sure your iPad, iMac, and Rush app are all updated.

Keep me posted!

-Caroline

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Community Beginner ,
Nov 27, 2018

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Hey hey just updating

Uninstalled and reinstalled and it seems to be working okay. I haven't shot/imported anything new but the test footage I pulled in the first time works fine. I seems as if the issue started when I was in a place with dodgy internet? It didn't sync correctly because, when I tried to open on imac, clips were red/missing and I couldn't seem to get them to sync. After second install, I was able to pull clips in and edit and they seem to be syncing fine so may have been a fluke.

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Adobe Employee ,
Nov 27, 2018

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Glad to hear it! Please post back here if you encounter any other issues. I'll get an email alert and come running.

-Caroline

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New Here ,
Nov 27, 2018

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Hey Everyone!

Thank you so much for your interesting. The app is working now. But the "export/render" is not working hope you can solve this too...

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Adobe Employee ,
Nov 27, 2018

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What happens when you go to the "share" page of Rush from your iPad?

-Caroline

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