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iphone footage does not import in Rush

New Here ,
Dec 19, 2019

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Hi, 

 

I cant import files from my phone or from dropbox, it wont accept video or audio files.

 

 

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iphone footage does not import in Rush

New Here ,
Dec 19, 2019

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Hi, 

 

I cant import files from my phone or from dropbox, it wont accept video or audio files.

 

 

Title edited by mod

TOPICS
Crash, Freeze or hang, Import

Views

202

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Dec 19, 2019 0
Adobe Employee ,
Dec 19, 2019

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Hi there!

Thank you for reaching out. I understand that you're unable to import media files from iPhone and Dropbox.

Could you share more details about the issue?

• Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
• Which OS version is installed on your iPhone?
• What is the codec of media files taken from the iPhone?

Looking forward to your response.

 

Thanks,

Kartika

 

 

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Dec 19, 2019 1
New Here ,
Dec 19, 2019

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Hi, 

 

Thanks for the response, The rush version is 1.2.19(710)

 Ive got IOS 12.4.1

the codec is DSCN 

 

Thanks 

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Dec 19, 2019 0
Adobe Employee ,
Dec 19, 2019

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Thank you for responding.

What is the source of the DSCN codec(Camera)?

I am sharing a link that shows supported media files to import in Rush: https://helpx.adobe.com/premiere-rush/help/import-footage.html#file-format-support

Looking forward to your response.

Best,

Kartika

 

 

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