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It says it will work on my computer, but the circle keeps spinning.

Adobe Community Professional ,
Aug 31, 2020

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I bought an amazing new PC Tower, had it configured to where any graphics software could run on it.

 

However, Adobe Rush.... the little blue circle keeps spinning.  From 2pm to 2:28pm.  As you can see there has to be something wrong for it to not open in 28 minutes.

 

Accroding the Creative Cloud installer...  It should work on my computer.  So what can I do to correct this... or is it an issue with the latest version of Rush?

 

Windows 10.................

 

2020-08-31 14_29_43-Creative Cloud Desktop.png

 

2020-08-31 13_45_48-NVIDIA GeForce Overlay.png

 

 

TOPICS
Desktop version, Error or problem, Freeze or hang, Performance

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It says it will work on my computer, but the circle keeps spinning.

Adobe Community Professional ,
Aug 31, 2020

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I bought an amazing new PC Tower, had it configured to where any graphics software could run on it.

 

However, Adobe Rush.... the little blue circle keeps spinning.  From 2pm to 2:28pm.  As you can see there has to be something wrong for it to not open in 28 minutes.

 

Accroding the Creative Cloud installer...  It should work on my computer.  So what can I do to correct this... or is it an issue with the latest version of Rush?

 

Windows 10.................

 

2020-08-31 14_29_43-Creative Cloud Desktop.png

 

2020-08-31 13_45_48-NVIDIA GeForce Overlay.png

 

 

TOPICS
Desktop version, Error or problem, Freeze or hang, Performance

Views

43

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Aug 31, 2020 0
Adobe Community Professional ,
Aug 31, 2020

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So from 2pm to 4:39pm.... it would not load.  Yes, I kept it going.

 

Just to show the time of the capture...

This is definitely not normal.

 

I also tried uninstalling and reinstalling it.  Hopefully someone from the Rush Product team takes a look at this.

 

2020-08-31 16_40_09-.png

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Aug 31, 2020 0
Adobe Employee ,
Sep 01, 2020

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Hi KShinabery!

I totally understand this is not ideal. Hope this helps: https://community.adobe.com/t5/premiere-rush/premiere-rush-showing-spinning-blue-circle-constantly/m...

 

Let me know how it goes. 

Thanks,

Kartika

 

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Sep 01, 2020 1
Adobe Community Professional ,
Sep 04, 2020

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Seems to be working now thank you. 

 

Will I have to do that every time I start Rush though?

 

Cheers,

Kenn.

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Sep 04, 2020 0