Lag/Buffering when playing a project on a Laptop that was initiated on an Android Phone

Sep 17, 2019

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Hello,

 

I have a question related to this. I started my project on my android device (Samsung Note 9) and it synched up with CC. Now when I open up the same project on my Windows 10 PC and play it, there's a huge lag and buffering that I don't see happening on my android phone. It runs perfectly fine on my phone. My PC is of good enough specs (Ci7/32GB/NVidia Quadro), so that I assume shouldn't be the issue. Could this be because the files are not locally stored and the PC is streaming them from the CC over the WiFi ? I have checked both of the folders (Imported Media & Managed Media) and both of them contain nothing. I need a solution to this problem as I can't edit and work on the project like this at all. Please help. 

TOPICS
Cloud sync, Desktop version, Error or problem, Freeze or hang, Mobile version, Performance

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Lag/Buffering when playing a project on a Laptop that was initiated on an Android Phone

Sep 17, 2019

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Hello,

 

I have a question related to this. I started my project on my android device (Samsung Note 9) and it synched up with CC. Now when I open up the same project on my Windows 10 PC and play it, there's a huge lag and buffering that I don't see happening on my android phone. It runs perfectly fine on my phone. My PC is of good enough specs (Ci7/32GB/NVidia Quadro), so that I assume shouldn't be the issue. Could this be because the files are not locally stored and the PC is streaming them from the CC over the WiFi ? I have checked both of the folders (Imported Media & Managed Media) and both of them contain nothing. I need a solution to this problem as I can't edit and work on the project like this at all. Please help. 

TOPICS
Cloud sync, Desktop version, Error or problem, Freeze or hang, Mobile version, Performance

Views

287

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Sep 17, 2019 0
Adobe Employee ,
Sep 17, 2019

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Hi @warpedrive 

Rush syncs the files to your computer. They're kept in your Creative Cloud folder. 

 

I have a few questions that will help understand what might cause this issue. 

  1. Were your files captured on your Note 9 or somewhere else? 
  2. 4k or HD? How many layers of video?

 

A few things you can try to improve playback

  1. Open your project, from the menu bar, select View > Preview Quality - Select either Medium or Low 
  2. Within your project, from the menu bar, select Sequence > Prepare for Playback - You'll notice a blue progress circle in the top right of the UI, once that is complete playback should be smooth. 

Look forward to getting more details from you. 

 

Thanks, 

 

Peter

 

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Sep 17, 2019 1
Sep 17, 2019

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Hi Peter,

 

Yes, there are three files, 4K videos captured on Note 9.

 

From the layers, I assume you mean how I have arranged in Rush. All 3 videos are in the same layer horizontally in Rush, running butter smooth on the Note, while stuttering and stopping badly on the laptop.

 

Preview quality is Medium by default.

 

I checked Prepare for Playback as well last night and it did not make any difference.

 

Thanks,

Faisal` .

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