Loading ImporterQuickTime.bundle

New Here ,
Feb 04, 2021 Feb 04, 2021

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Hello!

MacBook Pro (13-inch, 2019, 2 thunderbold 3 ports)

MacOS Big Sur Version 11.2

Memory 8GB 

 

I recently changed the name on my home folder, so I'm not sure if that is contributing to my trouble opening Premier Rush. I used the program this weekend (ebfore I changed the name on my home folder) and it worked fine. When I start the application it stops on

 

"Loading ImporterQuickTime.bundle"

 

I can open Photoshop and Bridge fine. I tried to change something in the activity terminal (delete dynamic link) but nothing changed. I uninstalled/reinstalled the program, but to no avail. The program does open on my work computer (which has also been updated to Big Sur 11.2) but I cannot access the projects I had saved on my personal computer. Any suggestions for how to troubleshoot this problem?

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Desktop version, Freeze or hang

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correct answers 1 Correct Answer

Adobe Employee , Feb 10, 2021 Feb 10, 2021
Hi Natasha! Sorry to hear about that. We have received a similar issue with other users as well. Could you try creating a new user account and see if that helps? https://www.imore.com/how-create-new-user-account-your-mac Let us know how it goes. Thanks, Kartika

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Adobe Employee ,
Feb 10, 2021 Feb 10, 2021

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Hi Natasha!

Sorry to hear about that. We have received a similar issue with other users as well. Could you try creating a new user account and see if that helps? https://www.imore.com/how-create-new-user-account-your-mac

Let us know how it goes.

Thanks,

Kartika

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New Here ,
Feb 10, 2021 Feb 10, 2021

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This worked! Thanks!!

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Adobe Employee ,
Feb 10, 2021 Feb 10, 2021

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That's so awesome to hear. Give us a shout if you need anything else. 

 

Kartika

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New Here ,
Jun 04, 2021 Jun 04, 2021

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Kartika,

I'm having the same issue: Rush stuck on "loading importerQuickTime.bundle".

Two things:

- I added a new account to my MacOS however I get the same issue and cannot open Rush 1.5.58.

- Also, how is adding a new user account to my MacOS related to Adobe's software crash?

Thanks for you assistance.

Lee

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