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Mac kernel panics when exporting video in Rush

New Here ,
Apr 15, 2020

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Similar thing happensing to me too. I made a small video and everything I export it on my desktop it crashes. What to do? 

Does Adobe care? 

881C9A78-80D9-4038-86DB-DF896334568D.jpeg

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Crash, Desktop version, Export

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Mac kernel panics when exporting video in Rush

New Here ,
Apr 15, 2020

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Similar thing happensing to me too. I made a small video and everything I export it on my desktop it crashes. What to do? 

Does Adobe care? 

881C9A78-80D9-4038-86DB-DF896334568D.jpeg

TOPICS
Crash, Desktop version, Export

Views

146

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 15, 2020 0
Adobe Employee ,
Apr 15, 2020

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Hi Mettametta,

We absolutely care! I'm sorry you're running into this issue. Can you please provide some more details about your computer and Rush project?

 

1. Can you share your system specs (CPU, GPU, OS, etc)?
2. What version of Rush do you have installed?
3. Is this crash reproducible? Are there steps you can repeat to make the crash happen?
4. Does your system ever crash when you're not using Rush

 

Look forward to hearing back from you. BTW I created a new post for your issue so we can track it separately. 

 

Best, 

 

Peter

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