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Macbook pro 16 Rush does not use gpu

New Here ,
Feb 26, 2020

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When exporting videos I see no gpu activity at all. I do see cpu spiking. I have both an internal discrete amd graphics and an external egpu and neither are being used. My machine has 32gb ram and an amd 5500 with 4gb and an egpu with amd vega 64.

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Macbook pro 16 Rush does not use gpu

New Here ,
Feb 26, 2020

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When exporting videos I see no gpu activity at all. I do see cpu spiking. I have both an internal discrete amd graphics and an external egpu and neither are being used. My machine has 32gb ram and an amd 5500 with 4gb and an egpu with amd vega 64.

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Feb 26, 2020 0
Adobe Community Professional ,
Feb 26, 2020

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I am sorry, what is the question?

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Feb 26, 2020 0
New Here ,
Feb 26, 2020

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I cannot believe you just asked me that. Adobe Rush should be using all of the processing capabilities on my ocmputer no? Currently it only uses the cpu cores. It is not using any gpu and I have two. 

 

What do I need to do to get Rush to use my gpus together with the cpus. Again I have a mac, not a pc. 

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Feb 26, 2020 0
New Here ,
Feb 27, 2020

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I don't know how long this post will stay up. I'm cancelling my rush subscription as there is no actual customer support. This question was asked in several ways as I google searched it and still no answer from Adobe. Truly sad.

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Feb 27, 2020 0