MacOS Screen Recording Unable to Preview/import .mov Bug?

[Brad J.]

Having an issue using macs os built in screen recorder and importing the .mov file into Adobe Rush CC.

I can create one screen recording using "shift cmd 5" and able to import the video into Premier Rush. If I capture any other screen recordings I get a "unable to preview"  in the rush file browser not able to import.

Tried restarting my computer and clearing the cache. Same results each time. The .mov files still play in Quicktime player so doesn't appear to be an issue with the screen recording file.

[Kevin-Monahan]

jergerb,

Which format are these files? Let us know.

Thanks,
Kevin

[Brad J.]

I'm just using the quicktime screen recorder. So .mov or whatever quicktime uses. It seems after I restarted my computer a day later the files magically will import into the project. Sometimes the preview doesn't show

[teijz]

I have the same problem. The screen recorded .mov file won't import into Premiere.

Error message: We are unable to open the file on disk.

[caroline_edits]

Hey folks!

I wonder if transcoding the file would somehow make it readable. You can do this using Adobe Media Encoder or you can use a free third-party software like Handbrake!

https://handbrake.fr/

Try running your screen recording through a transcoder and reimporting.

Caroline

[larsidarwaage]

Actually, Media Encoder will not read the file either!

[gerikp]

I've not had any problems making screen recordings with Quicktime and importing them into Rush. Could you describe more of your workflow and specs?

I'm using:

Macbook Pro 15-inch 2018

MacOS Mojave 10.14.4

Rush V 1.1.0

QuickTime Player 10.5

[Kevin-Monahan]

jergerb,

Is this an older Mac? Let us know the model. You can also check out the format of the clip via inspecting it in freeware called "MediaInfo." My suspicion is that you are generating older QuickTime files that are no longer supported.

Thanks,

Kevin

[larsidarwaage]

No this is a brand new Mac Book Pro 13". OSX 10.14.4

[Garry Turner · Accepted solution]

I had the same problem and MacOS up-to-date. Solution is to "Export as" the screen reccording from QuickTime with the "HEVC" box checked.

[jerimylbrown]

Thanks so much for the quick easy solution

[Paosolski]

Yeah.. let's bump this answer up...

No need to use yet another app—this worked great for me. Just recording user flows on screen—nothing crazy.

C'mon Adobe, let's get a fix for this stuff!

[Emory]

Thank you, this worked for me.

[davem65338766]

Worked for me - many thanks!!!

[mike_ha1]

I have the exact same problem. Here's the screencap file info. The error says "We were unable to open file on disk" when trying to import. (This is in premiere pro)

[mike_ha1]

A red window also appears that says the file contains a complex edit list.

[mike_ha1]

Converting through handbrake to an mp4 worked but that's just not an ideal workflow. No reason these .mov files shouldn't work.

[cipcpl]

Since these are just h.264 encoded files, just change the file extension from mov to mp4 

This worked for me every time

[kreativekg]

Thanks! Renaming to mp4 worked great!

[steenz28028789]

This worked flawlessly.  I can't beleive apple and adobe are this bad at what they do. 

Thanks for the help!

[Ben There Media]

THIS IS THE SOLUTION! This needs to be bumped up to the top. No need to download any other applications or convert your footage or any of that. Literally just rename it and add .mp4 to the end. Works everytime! Thank you!

[FishManUtah]

Who would have thought this? Genius!

Keep this at the top, please. All other answers are a waste of time, just get to the point of this solution.

[mikei48090357]

I tried this but it isn't working for me. Very frustrating!

[jerimylbrown]

Solution for me was to "Export as" the screen reccording from QuickTime with the "HEVC" box checked

[FoxHoundGilGmz]

Thanks you so much, can't believe thas work flawless