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MacOS Screen Recording Unable to Preview/import .mov Bug?

Explorer ,
Jan 09, 2019

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Having an issue using macs os built in screen recorder and importing the .mov file into Adobe Rush CC.

I can create one screen recording using "shift cmd 5" and able to import the video into Premier Rush. If I capture any other screen recordings I get a "unable to preview"  in the rush file browser not able to import.

Tried restarting my computer and clearing the cache. Same results each time. The .mov files still play in Quicktime player so doesn't appear to be an issue with the screen recording file.

Hi All

Thanks for reporting this issue and sorry for the hassle. This issue is caused by QuickTime adding what is called "complex edit lists" to their files. I'm not exactly sure why some files contain this information, and some do not. We're investigating how to fix it.

For now, the best workaround is the following:

  1. Export a new file from QuickTime
    1. File > Export As (select your desired settings)
  2. Change the file extension from mov to mp4
  3. Use Handbrake to re-encode
    1. https://handbrake.fr/
  4. Use http://www.squared5.com/svideo/mpeg-streamclip-mac.html
    1. You can select multiple files and save to mp4

Again, sorry for the inconvenience.

Thanks,

Peter

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Error or problem, Import

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MacOS Screen Recording Unable to Preview/import .mov Bug?

Explorer ,
Jan 09, 2019

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Having an issue using macs os built in screen recorder and importing the .mov file into Adobe Rush CC.

I can create one screen recording using "shift cmd 5" and able to import the video into Premier Rush. If I capture any other screen recordings I get a "unable to preview"  in the rush file browser not able to import.

Tried restarting my computer and clearing the cache. Same results each time. The .mov files still play in Quicktime player so doesn't appear to be an issue with the screen recording file.

Hi All

Thanks for reporting this issue and sorry for the hassle. This issue is caused by QuickTime adding what is called "complex edit lists" to their files. I'm not exactly sure why some files contain this information, and some do not. We're investigating how to fix it.

For now, the best workaround is the following:

  1. Export a new file from QuickTime
    1. File > Export As (select your desired settings)
  2. Change the file extension from mov to mp4
  3. Use Handbrake to re-encode
    1. https://handbrake.fr/
  4. Use http://www.squared5.com/svideo/mpeg-streamclip-mac.html
    1. You can select multiple files and save to mp4

Again, sorry for the inconvenience.

Thanks,

Peter

TOPICS
Error or problem, Import

Views

14.5K

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Jan 09, 2019 2
Adobe Employee ,
Jan 10, 2019

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jergerb,

Which format are these files? Let us know.

Thanks,
Kevin

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Jan 10, 2019 1
Explorer ,
Jan 18, 2019

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I'm just using the quicktime screen recorder. So .mov or whatever quicktime uses. It seems after I restarted my computer a day later the files magically will import into the project. Sometimes the preview doesn't show

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Jan 18, 2019 0
New Here ,
Feb 05, 2019

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I have the same problem. The screen recorded .mov file won't import into Premiere.

Error message: We are unable to open the file on disk.

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Feb 05, 2019 1
Adobe Employee ,
Feb 06, 2019

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Hey folks!

I wonder if transcoding the file would somehow make it readable. You can do this using Adobe Media Encoder or you can use a free third-party software like Handbrake!

https://handbrake.fr/

Try running your screen recording through a transcoder and reimporting.

Caroline

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Feb 06, 2019 2
New Here ,
May 09, 2019

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Actually, Media Encoder will not read the file either!

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May 09, 2019 0
Adobe Community Professional ,
May 11, 2019

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I've not had any problems making screen recordings with Quicktime and importing them into Rush. Could you describe more of your workflow and specs?

I'm using:

Macbook Pro 15-inch 2018

MacOS Mojave 10.14.4

Rush V 1.1.0

QuickTime Player 10.5

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May 11, 2019 0
Adobe Employee ,
May 14, 2019

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jergerb,

Is this an older Mac? Let us know the model. You can also check out the format of the clip via inspecting it in freeware called "MediaInfo." My suspicion is that you are generating older QuickTime files that are no longer supported.

Thanks,

Kevin

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May 14, 2019 0
New Here ,
May 20, 2019

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No this is a brand new Mac Book Pro 13". OSX 10.14.4

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May 20, 2019 0
New Here ,
May 20, 2019

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I had the same problem and MacOS up-to-date. Solution is to "Export as" the screen reccording from QuickTime with the "HEVC" box checked.

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May 20, 2019 6
Community Beginner ,
Jan 24, 2020

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Thanks so much for the quick easy solution

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Jan 24, 2020 1
Community Beginner ,
Jan 30, 2020

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Yeah.. let's bump this answer up...

 

No need to use yet another app—this worked great for me. Just recording user flows on screen—nothing crazy.

C'mon Adobe, let's get a fix for this stuff!

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Jan 30, 2020 0
New Here ,
Jun 13, 2019

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I have the exact same problem. Here's the screencap file info. The error says "We were unable to open file on disk" when trying to import. (This is in premiere pro)

Screen Shot 2019-06-13 at 10.43.54 AM.png

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Jun 13, 2019 0
New Here ,
Jun 13, 2019

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A red window also appears that says the file contains a complex edit list.

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Jun 13, 2019 0
New Here ,
Jun 13, 2019

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Converting through handbrake to an mp4 worked but that's just not an ideal workflow. No reason these .mov files shouldn't work.

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Jun 13, 2019 0
New Here ,
Nov 07, 2019

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Since these are just h.264 encoded files, just change the file extension from mov to mp4 

This worked for me every time

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Nov 07, 2019 5
New Here ,
Feb 06, 2020

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Thanks! Renaming to mp4 worked great!

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Feb 06, 2020 1
Community Beginner ,
Feb 25, 2020

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This worked flawlessly.  I can't beleive apple and adobe are this bad at what they do. 

 

Thanks for the help!

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Feb 25, 2020 0
Community Beginner ,
Feb 26, 2020

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THIS IS THE SOLUTION! This needs to be bumped up to the top. No need to download any other applications or convert your footage or any of that. Literally just rename it and add .mp4 to the end. Works everytime! Thank you!

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Feb 26, 2020 2
New Here ,
Apr 23, 2020

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Who would have thought this? Genius!

 

Keep this at the top, please. All other answers are a waste of time, just get to the point of this solution.

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Apr 23, 2020 0
New Here ,
May 01, 2020

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I tried this but it isn't working for me. Very frustrating!

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May 01, 2020 0
Community Beginner ,
May 01, 2020

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Solution for me was to "Export as" the screen reccording from QuickTime with the "HEVC" box checked

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May 01, 2020 0