Missing Projects - Spariti tutti i progetti

New Here ,
Feb 23, 2021 Feb 23, 2021

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Hi, all my projects are missing, both on Premiere Rush application and Creative Cloud.
How can I do to find them?
Ciao, sono spariti tutti i progetti di Premiere Rush. Quando apro il programma non c'è più nulla e nemmeno sul cloud. Come posso fare per ritrovarli?
Grazie!

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Cloud sync, Storage

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Adobe Employee ,
Feb 24, 2021 Feb 24, 2021

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Hi Elena – 

I'm so sorry to hear your projects have disappeared! When you go to assets.adobe.com do you see your projects? Could you also tell us more information...

  • Are you on a paid subscription or using the free version of Rush?
  • Which device were you editing on?

 

Thank you so much! We'll report this to our engineering team for improvements.

Caroline

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New Here ,
Mar 01, 2021 Mar 01, 2021

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Hi Caroline
on assets I can see folder and single files that I used for mounting my
videos but when I open Rush, there is no my works. All finished videos are
missed

I'm on a paid subscription (I've a creative cloud account) and I use
MacBookPro with Catalina.
Thank you

Elena

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