Mobile app crashes

Explorer ,
Aug 16, 2020 Aug 16, 2020

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My app keeps crashing on my iPad Pro. What do I need to provide so the issue can be identified?

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Adobe Employee ,
Aug 18, 2020 Aug 18, 2020

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Hi there!

We're sorry about the crash issue. 

  • Are you getting any error codes or messages when it crashes?
  • What type of media files you're working with (codec/ format, frame rate, frame size)?
  • Does it happen with a specific project?

Let us know. Happy to help.

 

Thanks,

Kartika

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