My mp4 file exported with audio only, no video

[jennah97001382]

I uploaded a screen recording video from my iPhone to Rush to edit and export. When I export it, it appears to be an mp4 file but when I open to play it, it is only an audio track and not a video file. Anyone else ever experience this?

[gerikp]

Are you using the Rush iOS app or are you using Rush on your computer?

[jennah97001382 · Accepted solution]

On the computer. PC. I think I figured out what went wrong. I was downloading the video from DropBox and I don't think I let it download all the way from my phone before I uploaded it to Rush.