My mp4 file exported with audio only, no video

New Here ,
Jan 17, 2019 Jan 17, 2019

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I uploaded a screen recording video from my iPhone to Rush to edit and export. When I export it, it appears to be an mp4 file but when I open to play it, it is only an audio track and not a video file. Anyone else ever experience this?

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New Here , Jan 22, 2019 Jan 22, 2019
On the computer. PC. I think I figured out what went wrong. I was downloading the video from DropBox and I don't think I let it download all the way from my phone before I uploaded it to Rush.

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Adobe Community Professional ,
Jan 18, 2019 Jan 18, 2019

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Are you using the Rush iOS app or are you using Rush on your computer?

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New Here ,
Jan 22, 2019 Jan 22, 2019

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On the computer. PC. I think I figured out what went wrong. I was downloading the video from DropBox and I don't think I let it download all the way from my phone before I uploaded it to Rush.

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