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My Premiere Rush won't open?

New Here ,
Sep 23, 2020

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Everytime I open this app it gets stuck on this for hours. I left it and went grocery shopping, gym, and dropped off my cousin at the airport. I came back 5 hours later and it was still like this. Adobe needs to stand by their products if they're going to charge such high prices for these weak apps. When I tried to cancel subscription, it asks me to pay a fee to cancel my subscription. I am stuck with it. I regret using this app as I am behind on my projects and I can't get paid by my clients until I produce the work. I'm definitely switching to Mac and using iMovie. I am literally crying bro....😥😢😭

16008741398424426655818465025551.jpg

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Crash, Desktop version, Error or problem, Freeze or hang, Hardware or GPU, Performance, Tips and tricks

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My Premiere Rush won't open?

New Here ,
Sep 23, 2020

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Everytime I open this app it gets stuck on this for hours. I left it and went grocery shopping, gym, and dropped off my cousin at the airport. I came back 5 hours later and it was still like this. Adobe needs to stand by their products if they're going to charge such high prices for these weak apps. When I tried to cancel subscription, it asks me to pay a fee to cancel my subscription. I am stuck with it. I regret using this app as I am behind on my projects and I can't get paid by my clients until I produce the work. I'm definitely switching to Mac and using iMovie. I am literally crying bro....😥😢😭

16008741398424426655818465025551.jpg

TOPICS
Crash, Desktop version, Error or problem, Freeze or hang, Hardware or GPU, Performance, Tips and tricks

Views

21

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Sep 23, 2020 0
Adobe Employee ,
Sep 24, 2020

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Hi there!

We're sorry about the frustrating experience. Please provide more information to helps us with troubleshooting.

  • Could you share your system specs (CPU, RAM, GPU)?
  • Can you try launching the app as administrator? Right-click on the app icon > select Run as administrator.

Let us know. Happy to help.

 

Thanks,

Kartika

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Sep 24, 2020 0