My Rush Upgrade Isn't Registering

New Here ,
Apr 29, 2020 Apr 29, 2020

Copy link to clipboard

Copied

I am confused. I upgraded my Rush to Premire Rush, but the upgrade won't apply. I still have a limited number of exports and can't use any of the promised features. I have tried logging out of my account and then logging back in, but it didn't work. 

TOPICS
Crash, Desktop version, Error or problem, Export

Views

171

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 29, 2020 Apr 29, 2020

Copy link to clipboard

Copied

I am continously told that the upgrade may take a few minutes to apply, but I bought the upgrade yesterday and have been refreshing it hourly with no success.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 29, 2020 Apr 29, 2020

Copy link to clipboard

Copied

LATEST

Hi there!

We're sorry about this. As you've already tried to sign out and back into your Creative Cloud account. I'd suggest you please contact us as mentioned here: https://helpx.adobe.com/in/premiere-rush/kb/known-issues.html#Accountrelatedissues

I hope this helps.

 

Thank you,

Kartika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines