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I’m having trouble rendering my video. When I click on the export bottom it loads for 15 seconds then the app glitches and goes back to my phones home screen. In other instances it just says unavailable to download video. Last time I checked the adobe community many people had this same issue and the adobe staff said this should be resolved in version 1.3.0 but so far the app has only updated to version 1.2.5. How long will this take. This is so frustrating considering that I’m paying for extra storage but can’t even upload my video. Please help
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Hi Elizanette,
Sorry that Rush is not working correctly. Can you tell me a little bit more about your device and project?
1. What device and iOS version do you have?
2. What does your project look like? 4k or HD videos? Short or long clips?
3. Are the videos in your project from your phone or another camera?
Can you try changing the Export Quality Settings to see if that helps? Instead of "automatic" please try "1080p Match Framerate" or "720p Match Framerate"
Hope to solve this for you soon. Thanks!
Peter
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Success! After spending three hours on help calls with Adobe and chat help, all with recommendations to do this and to do that.....I came upon when exporting - instead of chosing the automatic default under Quality Settings, drop down and do a "Match framerate. I did a 1080p Match Framerate and voila - a perfect export to Camera Roll. I haven't tried to export this to Instagram or Youtube but expect that it will work.
Hope I solved your problem and saved you hours and hours.
Tom
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I still haven't had much luck. I've tried all the different quality presets and they just don't seem to be working. It gets to somewhere between 8-20 per cent rendered and then the app crashes and sends me back to my iPad Home Screen. Help would be much appreciated, thanks 🙂