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New Adobe Premiere Rush update broke my program (1.5.12)

New Here ,
Jun 04, 2020

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May 18th, 2020 Adobe pushed the new update for Premiere Rush and is about to lose so many customers if they don't fix it. I am unable to edit anything beyond 2 minutes into the video. The frames drop to 0 and the entire program crashes. Also tried unistalling and downloading the previous version and it's broke so bad that I found no success doing that. I have a i5 9600k, 16gb ram, plenty of hard drive space, and a RTX 2060. My experience has been "decent" up until this point. I need a fix or else I will terminate my subscription. Literally paying for a worthless product currently. 

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Account management, Activation, Billing, CC FAQ, Cloud storage web assets, Collaboration, Creative Cloud, Exchange, Feature request, File sync, Installation, Libraries, New user

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New Adobe Premiere Rush update broke my program (1.5.12)

New Here ,
Jun 04, 2020

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May 18th, 2020 Adobe pushed the new update for Premiere Rush and is about to lose so many customers if they don't fix it. I am unable to edit anything beyond 2 minutes into the video. The frames drop to 0 and the entire program crashes. Also tried unistalling and downloading the previous version and it's broke so bad that I found no success doing that. I have a i5 9600k, 16gb ram, plenty of hard drive space, and a RTX 2060. My experience has been "decent" up until this point. I need a fix or else I will terminate my subscription. Literally paying for a worthless product currently. 

TOPICS
Account management, Activation, Billing, CC FAQ, Cloud storage web assets, Collaboration, Creative Cloud, Exchange, Feature request, File sync, Installation, Libraries, New user

Views

138

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Jun 04, 2020 0
Adobe Employee ,
Jun 05, 2020

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Hi there,

We're sorry for the frustrating experience. Please provide more info so that we can determine the issue.

  • What type of media file are you working with (codec/ format, frame rate, frame size)?
  • Is this issue is project/ file specific?
  • Are you getting any error codes or messages when it crashes?

Let us know. Happy to help.

 

Thank you,

Kartika

 

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