No audio in rush

New Here ,
Sep 19, 2020 Sep 19, 2020

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Just purchased rush. All audio on my pc is functioning normally. No audio on video clips in rush although the audio levels on the lower right are active and moving. Any ideas. India chat support says payment pending is the issue? WTF?

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Adobe Employee ,
Sep 23, 2020 Sep 23, 2020

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Hi there!

We're sorry about the trouble. We can get this checked.

 

Let us know. 

Thanks,

Kartika

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New Here ,
Sep 28, 2020 Sep 28, 2020

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I'm having the same issue. I upload / import videos to edit and the video plays fine, and visually, it looks as though the audio is playing but there's no sound. However, when I play the files on my media player, they play just fine with audio. Help me please... I need to edit video for a presentation next Tuesday.

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New Here ,
Sep 29, 2020 Sep 29, 2020

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I went to hardware manager and disabled audio device. I then re enabled it
and everything works fine now. Hope that helps.

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