No sound in project when importing mp4 files more than 10 min

New Here ,
Mar 14, 2019 Mar 14, 2019

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No sound in project when importing mp4 files more than 10 min

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Adobe Employee ,
Mar 14, 2019 Mar 14, 2019

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Hi маринам10296585,

Sorry for the problem. This is very surprising.

Can you please see if the clip is muted on Timeline/Audio panel ?   (Open Track controls and Audio controls from the bottom bar on Mobile devices )

Hope it will help. Please mention OS/device information otherwise.

If it happens with a particular file, please share that file too, if possible.

Thanks,

Mayjain

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