No Support for Sony Xperia 1 II

[Sinkio0D44]

Will newer phones be added to the support line up?  I have a Sony Xperia 1 II and can't even install the app on the device. 

These phones are geared towards photographers and videographers . . .

[OutOfFocus]

Hi,

Rush had worked perfectly fine until a couple of days ago. Suddenly it says, I need to update and when I click on update I get the notice that my device is not compatible with this version.

Can somebody help please?

[petergaraway]

Hello @OutOfFocus 

To confirm, you used to be able to use Rush with the Sony Xperia 1 II? Then you went to update Rush in Playstore and it said: "Not compatible"? 

Thanks, 

Peter 

[OutOfFocus]

Yes. Exactly.

I made a video as recent as last week. Yesterday it wouldn't let me anymore, asked that I update and when I tried that , it was not compatible anymore.

[OutOfFocus]

I restarted my phone. Still wouldn't work.

I uninstalled Rush, but it wouldn't re-install anymore.

[petergaraway]

Thanks for your feedback. I agree that the Sony phone lineup is solid. We're always working on adding support for each platform. 

If you haven't already, please add your support here for the Sony Experia. 

https://adobe-video.uservoice.com/forums/916423/suggestions/40827544

All the best, 

Peter 

[petergaraway]

Hi @Sinkio0D44 @OutOfFocus 

Thanks again for reaching out to us and sharing your experience  @OutOfFocus with Rush using the Sony Xperia 1 II. I've talked with the team, and we've decided to enable the Xperia 1 II and 5 II from the Playstore.  You should be able to install Rush now. We'd love to hear your feedback on your experience with these phones.  

Again, thanks for taking the time to write us. 

Happy editing!

Peter 

[NathanOdellin]

Hi Peter, I just went to get rush but it says my device isn't compatible too. 

I have a Sony Xperia 5 III. Can you please ask your team to add the device to the list. It runs android 12. 

Its quite urgent! Thanks 

[lukedwards]

I'm having the same issue. Decided to try it out today and it's saying my phone isn't compatible. Xperia 1 ii