No Support for Sony Xperia 1 II

New Here ,
Nov 10, 2020 Nov 10, 2020

Copy link to clipboard

Copied

Will newer phones be added to the support line up?  I have a Sony Xperia 1 II and can't even install the app on the device. 

These phones are geared towards photographers and videographers . . .

TOPICS
Feature request, Hardware or GPU

Views

169

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 06, 2021 Apr 06, 2021

Copy link to clipboard

Copied

Hi,

 

Rush had worked perfectly fine until a couple of days ago. Suddenly it says, I need to update and when I click on update I get the notice that my device is not compatible with this version.

Can somebody help please?

 

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 06, 2021 Apr 06, 2021

Copy link to clipboard

Copied

Hello @OutOfFocus 

 

To confirm, you used to be able to use Rush with the Sony Xperia 1 II? Then you went to update Rush in Playstore and it said: "Not compatible"? 

 

Thanks, 

 

Peter 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 06, 2021 Apr 06, 2021

Copy link to clipboard

Copied

Yes. Exactly.

I made a video as recent as last week. Yesterday it wouldn't let me anymore, asked that I update and when I tried that , it was not compatible anymore.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 06, 2021 Apr 06, 2021

Copy link to clipboard

Copied

I restarted my phone. Still wouldn't work.

I uninstalled Rush, but it wouldn't re-install anymore.

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 06, 2021 Apr 06, 2021

Copy link to clipboard

Copied

Thanks for your feedback. I agree that the Sony phone lineup is solid. We're always working on adding support for each platform. 

 

If you haven't already, please add your support here for the Sony Experia. 

 

https://adobe-video.uservoice.com/forums/916423/suggestions/40827544

 

All the best, 

 

Peter 

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 07, 2021 Apr 07, 2021

Copy link to clipboard

Copied

LATEST

Hi @Sinkio0D44 @OutOfFocus 

 

Thanks again for reaching out to us and sharing your experience  @OutOfFocus with Rush using the Sony Xperia 1 II. I've talked with the team, and we've decided to enable the Xperia 1 II and 5 II from the Playstore.  You should be able to install Rush now. We'd love to hear your feedback on your experience with these phones.  

 

Again, thanks for taking the time to write us. 

 

Happy editing!

 

Peter 

 

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines