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Not been able to share files edited in adobe rush premium feature

New Here ,
Sep 20, 2020

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I have subscribed to rush premium feature, which is valid upto 15th October 2020. For last few days I am unable to share edited files from rush. As I have to edit videos in rush, share them and use in my job - is always on urgent basis, it has become pathetic and sickening, being unable to share videos in rush.

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Not been able to share files edited in adobe rush premium feature

New Here ,
Sep 20, 2020

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I have subscribed to rush premium feature, which is valid upto 15th October 2020. For last few days I am unable to share edited files from rush. As I have to edit videos in rush, share them and use in my job - is always on urgent basis, it has become pathetic and sickening, being unable to share videos in rush.

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Sep 20, 2020 0
Adobe Employee ,
Sep 23, 2020

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Hi Anjali,

Sorry about that. Please provide more information that helps us in troubleshooting.

  • Which device are you using?
  • Are you getting any error codes or messages?
  • Does it happen with a particular project?

Looking forward to your response.

 

Thanks,

Kartika

 

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Sep 23, 2020 0
New Here ,
Sep 23, 2020

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I am using adobe rush on iPad Air. A sickening experience while using adobe
rush premiere. I paid subscription through Apple on 15th September 2020 for
this package, validity till 15th October 2020. Adobe says Apple didn’t pay
them and Apple says they paid adobe. Apple sent me invoice of the same. In
between I am the sufferer who can’t share videos edited in adobe rush.
Adobe support says my account is suspended (even though I have paid)
Adobe is still denying over my payment. Very poor support from adobe rush
to the customer.
Now I am inclined towards stopping use of adobe rush in future.

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Sep 23, 2020 0
Adobe Employee ,
Sep 25, 2020

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I'm sorry about the frustrating experience. We can get this checked. Would you mind DM me your CC account ID? I can loop a person from the accounting department. 

Kartika

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Sep 25, 2020 0