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Hey there i was been working on a video all day and now my Adobe rush app app wont open and i am getting this pop-up that 'open production failed' please help me sort this issue..
I am using paid version of Rush on my android device 'Poco F1' and i am using latest version.
I have to send this video by tomorrow to a client..
Please revert back Asap .
Thank you
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Hi Azam!
Sorry to hear this. Would you mind sharing more information?
Let us know,
Thanks,
Kartika
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Hey Kartika,
It's mp4 file 1080p 24fps and the file is from GoPro Hero7 and yes i have got enough space on my device also i tried logging out, uninstalling and again logging in to my adobe rush id but nothing helped..
I see many people faced the same issue in the past, infact there are messages on this community dated back 2019 with the same issue but i dont see any solution to this problem in community reply..
What should i do!! Send you the log and how!!
Thank you
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Thanks for the details. Would you mind sharing the logs to see what's happening? You can upload them here and share the download link.
Kartika
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@Kartika Rawat / adobe, please answer?