Open production failed

New Here ,
Apr 17, 2021 Apr 17, 2021

Copy link to clipboard

Copied

Hey there i was been working on a video all day and now my Adobe rush app app wont open and i am getting this pop-up that 'open production failed' please help me sort this issue..

I am using paid version of Rush on my android device 'Poco F1' and i am using latest version.

I have to send this video by tomorrow to a client..

Please revert back Asap .

Thank you 

TOPICS
Error or problem

Views

89

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 19, 2021 Apr 19, 2021

Copy link to clipboard

Copied

Hi Azam!

Sorry to hear this. Would you mind sharing more information?

  • What type of media files have you used (codec/ format, frame rate, frame size)?
  • Could you confirm if there's enough space available on your mobile device?
  • What happens when you log out and back into Premiere Rush? Does that help?

 

Let us know,

Thanks,

Kartika

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 19, 2021 Apr 19, 2021

Copy link to clipboard

Copied

Hey Kartika,

It's mp4 file 1080p 24fps and the file is from GoPro Hero7 and yes i have got enough space on my device also i tried logging out, uninstalling and again logging in to my adobe rush id but nothing helped.. 

I see many people faced the same issue in the past, infact there are messages on this community dated back 2019 with the same issue but i dont see any solution to this problem in community reply.. 

What should i do!! Send you the log and how!!

Thank you 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 21, 2021 Apr 21, 2021

Copy link to clipboard

Copied

LATEST

Thanks for the details. Would you mind sharing the logs to see what's happening? You can upload them here and share the download link.

Kartika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines