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PC crash issues

New Here ,
Oct 21, 2018

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I recently installed Premiere Rush PC, but when I try to work on a project, the application either crashes or hangs:

PC Specs are:

Windows 10

8GB RAM

i7-7500 CPU @2.70Ghz

2 Graphics Cards:

-Intel(R) HD Graphics 620

NVIDIA GeForce GTX 1050

It looks like the RAM is getting maxed out just by trying to upload a clip into the project - I'm primarily using clips taken from a Samsung S7 - 4K quality.

Anybody get any ideas what the issue is?

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PC crash issues

New Here ,
Oct 21, 2018

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I recently installed Premiere Rush PC, but when I try to work on a project, the application either crashes or hangs:

PC Specs are:

Windows 10

8GB RAM

i7-7500 CPU @2.70Ghz

2 Graphics Cards:

-Intel(R) HD Graphics 620

NVIDIA GeForce GTX 1050

It looks like the RAM is getting maxed out just by trying to upload a clip into the project - I'm primarily using clips taken from a Samsung S7 - 4K quality.

Anybody get any ideas what the issue is?

TOPICS
Crash, Desktop version

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1.2K

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Oct 21, 2018 0
Adobe Employee ,
Oct 22, 2018

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Hi BarryWales,

Sorry for the trouble.

Can you try creating the project with Sample media file and see if issue remains the same?  Sample media and Rush Soundtracks folders are added under Favorites in Media Browser.

Also if possible, please share some files you are working with.  We will try to look into the issue meanwhile.

You can also submit feature requests for anything you would like to see in Rush here :

Premiere Rush: Hot (241 ideas) – Adobe video & audio apps

Keep highlighting your doubts. !

We are continuously working to provide the best experience for our users.

Glad to help,

Mayjain

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Oct 22, 2018 1
New Here ,
Oct 29, 2018

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Hi Mayjain and Barry

Having same issues with Rush - similar to the olden days of the early versions of Premiere elements!

Cannot effectively load any project (even the sample videos), the files take ages to load in the time line - then once you try to scrub or play or anything just hangs and crashes.

Thinkpad P50 Windows 10

i7 6829HQ 2.70GHz

16 GB Ram 64 Bit

NVIDIA Quadro M2000M

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Oct 29, 2018 0
New Here ,
Oct 30, 2018

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I have the same problem. Even when simply going through the tutorial, it loaded the sample media, but hung on playback.

Any attempt to restart and open any other media results in it hanging.

My PC meets the requirements, but Rush simply doesnt function.

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Oct 30, 2018 0
Adobe Employee ,
Nov 02, 2018

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Hi BarryWales,

Have you tried a brand new project with the sample media? What happened with that? Please let us know. Sorry for the frustration.

Thanks,
Kevin

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Nov 02, 2018 0
Adobe Employee ,
Nov 09, 2018

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Has everyone been having an easier time using Rush since the most recent updates? Any further feedback or issues that we can help troubleshoot?

Let us know!
Caroline

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Nov 09, 2018 0
New Here ,
Nov 09, 2018

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Caroline, yes still having issues. I (in my limited knowledge) seem to think it might be a conflict with my Nvidia drivers? I have disabled them and Rush loaded better but I still could not use as an effective editor - kept crashing/hanging.

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Nov 09, 2018 1
New Here ,
Nov 22, 2018

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Yes, I am having issues today. It keeps crashing and not responding.

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Nov 22, 2018 0
Adobe Employee ,
Nov 27, 2018

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Sorry to hear it, folks. I have a couple of ideas to help us figure out what's going on.

Here are some general fixes that have been helpful for other users that have contacted the help center:

> Make sure your device OS or iOS is completely up to date as well as the Rush app and Premiere, if you have it.

> Toggle the Cloud sync function off and back on again.

> Attempt to open your projects on a different device.

If you're experiencing a unique problem, please feel free to make your own post in the forums!

How To Ask For Help

Or contact our help centers for one-on-one assistance.

Contact Customer Care

In addition, you can peruse the UserVoice for Rush here to vote for feature requests or bug reports! Our engineers check this page regularly to see what our users want or need.

Premiere Rush: Hot (514 ideas) – Adobe video & audio apps

I'd like to apologize again for the difficulties you're facing while using the app. I know how frustrating it can be to not be able to use your software. We collect all of this feedback and report it to the appropriate teams in order to improve our products for everyone, so your posts are incredibly valuable. Thanks for helping Rush get its sea legs!

-Caroline

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Nov 27, 2018 0