Highlighted

Phone died during editing and now the project has vanished?!

New Here ,
Sep 14, 2020

Copy link to clipboard

Copied

I was editing and then the Samsung logo came up and I though it crash like it normally sometimes does, but when I came back on I saw I had 1% battery so I believe it just died.

I had my phone fast charging but because of the power consumption of the app the battery was draining faster than it could charge.

Now in rush with/without WiFi I cannot find me project that I spent 4 days on? Its like it not loading it or something. Can I get it back?? There must be several old versions synced to cloud, surely!

TOPICS
Cloud sync, Crash, Freeze or hang

Views

31

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Phone died during editing and now the project has vanished?!

New Here ,
Sep 14, 2020

Copy link to clipboard

Copied

I was editing and then the Samsung logo came up and I though it crash like it normally sometimes does, but when I came back on I saw I had 1% battery so I believe it just died.

I had my phone fast charging but because of the power consumption of the app the battery was draining faster than it could charge.

Now in rush with/without WiFi I cannot find me project that I spent 4 days on? Its like it not loading it or something. Can I get it back?? There must be several old versions synced to cloud, surely!

TOPICS
Cloud sync, Crash, Freeze or hang

Views

32

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 14, 2020 0
Adobe Employee ,
Sep 16, 2020

Copy link to clipboard

Copied

Hi Riiccii,

Very sorry about that. Have you already tried sign out and back into your CC account within Rush? Make sure you're signing in from the same ID.

 

Let us know if that works.

Thanks,

Kartika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 16, 2020 0
riiccii LATEST
New Here ,
Sep 16, 2020

Copy link to clipboard

Copied

Hi I tried that yes, but only the other projects I had worked on loaded. I have since uninstalled and reinstalled rush but now I have no projects (I am signed in). I though maybe it would download the projects from the Adobe servers but the software thinks I've just install it for the first time again.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 16, 2020 0