• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Photo from Creative Cloud not importing.

Community Beginner ,
Aug 03, 2020 Aug 03, 2020

Copy link to clipboard

Copied

I am having trouble importing some logos that I did into my video. They have a transparent background and are save to my Creative Cloud folders but I keep getting a Media Import Error. Please help!

TOPICS
Error or problem , Import , Mobile version

Views

170

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 04, 2020 Aug 04, 2020

Copy link to clipboard

Copied

What is the file format of the graphic you are trying to import? PNG? PSD?

Have you ensured that this graphic file is 24-bit RGB and is not CMYK?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 05, 2020 Aug 05, 2020

Copy link to clipboard

Copied

LATEST

PNG

YEs the graphic file is RGB

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 04, 2020 Aug 04, 2020

Copy link to clipboard

Copied

Hi there!

We can get this checked. Also, please share the version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185

 

Let us know. 

Thanks,

Kartika

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Aug 05, 2020 Aug 05, 2020

Copy link to clipboard

Copied

Version 1.5.20 (21)

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines