Photo from Creative Cloud not importing.

[N Deas22717]

I am having trouble importing some logos that I did into my video. They have a transparent background and are save to my Creative Cloud folders but I keep getting a Media Import Error. Please help!

[Steve Grisetti]

What is the file format of the graphic you are trying to import? PNG? PSD?

Have you ensured that this graphic file is 24-bit RGB and is not CMYK?

[N Deas22717]

PNG

YEs the graphic file is RGB

[Kartika Rawat]

Hi there!

We can get this checked. Also, please share the version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185

Let us know. 

Thanks,

Kartika

[N Deas22717]

Version 1.5.20 (21)