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Photo from Creative Cloud not importing.

New Here ,
Aug 03, 2020

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I am having trouble importing some logos that I did into my video. They have a transparent background and are save to my Creative Cloud folders but I keep getting a Media Import Error. Please help!

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Error or problem, Import, Mobile version

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Photo from Creative Cloud not importing.

New Here ,
Aug 03, 2020

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I am having trouble importing some logos that I did into my video. They have a transparent background and are save to my Creative Cloud folders but I keep getting a Media Import Error. Please help!

TOPICS
Error or problem, Import, Mobile version

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32

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Aug 03, 2020 0
Adobe Community Professional ,
Aug 04, 2020

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What is the file format of the graphic you are trying to import? PNG? PSD?

Have you ensured that this graphic file is 24-bit RGB and is not CMYK?

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Aug 04, 2020 0
New Here ,
Aug 05, 2020

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PNG

YEs the graphic file is RGB

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Aug 05, 2020 0
Adobe Employee ,
Aug 04, 2020

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Hi there!

We can get this checked. Also, please share the version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185

 

Let us know. 

Thanks,

Kartika

 

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Aug 04, 2020 0
New Here ,
Aug 05, 2020

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Version 1.5.20 (21)

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Aug 05, 2020 0