pixelated video glitch in Premiere Rush?

[emmad4084066]

hoping someone can help me get to the bottom of this Rush glitch- I've been editing my videos on the app for a month now with no problems but now I'm seeing a bunch of my media in the video I'm currently editing get really pixelated, the pixelation varies per frame whenever I try to re-Edit or re-import the original media ( photo below is of one of the frames). It's like wack-a-mole trying to get this video pixelation free and I feel like I'm going insane! Any advice will be SO welcomed! 

Title edited by mod

[Kartika Rawat]

Hi there!

We're sorry about this. We would need more info to troubleshoot further.

• Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185
• Which device have you installed Rush on?
• Do you experience the same behaviour with other files too?

Let us know, happy to help.

Thank you,

Kartika

[reneq66832956]

Hello, I'm having the same issue. I have it installed on an iPhone 11. 

What can I do to fix this issue? 

Thank you

[Kartika Rawat]

Thanks for writing in. What type of media files are you working with (codec/format, frame rate, frame size)? 

Are you getting this issue during playback or in an exported video?

Let us know, we're happy to assist.

Kartika

[secretsushi]

Same issue here. Shot video on my iPhone 11 Pro Max. Sync with creative cloud to edit in Rush. Playback has glitches in a few random clips. Shows in editor and in playback in the same place. Adjusting clips doesn't seem to help it. 

[Kartika Rawat]

Sorry for the trouble. Would you mind sharing your media file so that I can test them at my end? You can upload them on Dropbox or Google Drive and send us the download link.

Happy to help.

Kartika 

[AmandaDHara]

Hi - I am experiencing the same exact issue. There's no problem until after I export. Then - one of the last clips is always pixelated. Can you please help? 

[Kartika Rawat]

Hi Amanda!

We're sorry for the trouble.  Can you sync your project to Creative Cloud and open it on another device? On the desktop version, you can try to disable Use Optimized Clips under Edit. This way we can see if it's related to media files or optimized clips are creating this issue. 

Thanks,

Kartika

[ThaboM]

Where do I find that option. There is no edit option on my phone

[Tee DaGreat]

I'm having the same issues. I've been editing all day yesterday and by the end of the day all of my videos and text that was created within the app is blurry. It didn't start off like that, but it progressed into that. Please help.

[nickschafer12]

Yah seriously wtf is she talking about "under edit" this is a forum on Rush, not desktop premiere. 

[Kartika Rawat]

On the desktop version of Premiere Rush. We have an option to disable to optimized clips that created when we sync the project to Creative Cloud. On desktop, we have many options that may help us in troubleshooting. 

I hope this helps you. 

Thanks,

Kartika

[svenssko]

Having the same issue on iphone 8. Shot all video with my phone with this pixelation occuring in a couple of my scenes for a few frames.

It looks like it's artifacting video from earlier on the timeline into the affected clip(s).  I've been re-importing my clips and re-exporting over and over and over again, and I'm about ready to throw my phone into a brick wall.

Godawfully frustrating.

[Kartika Rawat]

Hi there, 

Sorry for the frustrating experience. Could you share your files with us so that I can test them at my end? Also, are you able to open these files without any issues on the desktop version of Rush?

Let us know. Happy to help.

Thanks,

Kartika

[a.brombley@gmail.com]

I'm having the same issues - my video glitches every time. I have tried downloading to my iPhone 11 photo album in 4K resolution and it still glitches. Not sure what else to do 

[anthonymilotic]

I am having the same issue as well. The pixelated images aren't there during editing but on export they are on two clips. I have tried deleting and reinstalling and still same thing. Very frustrating! I have tried the clips again and again and still same result. They play fine when on the same timeline. PLEASE HELP!!!

[default3p6o35hw0pbx]

I'm having the same issue and need help urgently - the video glitches and flashes when I export it but it looks fine during playback on the timeline. I've uninstalled and reinstalled Rush, and attempted 4 different export settings to see if lower resolution helps but the glitches persist.

[defaultav5gcabyzorb]

useless.. adobe opts to ignore this problem. I have tried everything and used different Phones and different video content from all types of cameras. None works for me. I use a different editor for now.

[ashleyw84518351]

STILL NO SOLUTION & THIS HAPPENS ALL THE TIME. Literally not one single response from Adobe is an actual resolution, it's just a pushback BS response asking for more information. Come on guys!

[Philip5C27]

Im having the same issue as well! I treid re exporting it and its the same pixel glithes in the same spots.

[tla129]

[Mobile Experience]
Same issue for me. It's been happening every time I try to make a video. There's always a spot that gets pixelated. I tried everything: delete, reimport, cut part of the video, move it around, restart my phone, close & reopen the app...what else do I need to do to get rid of this? It seems like many people are running into the same issue - a good product recommendation for Adobe is to at least have a 'Known Issues' somewhere in the app & whether the team is working on it or if it has been fixed. Anyway, very frustrating experience, the thoughts of uninstalling the app cross my mind multiple times since this issues keep happening. 

[megatronator]

I am having this issue too. There is a pixelated band across the top of my video, both when working on the timeline and when exporting. This is the case for every export preset I've tried. My original files do not have this issue. A screenshot is below. 

Strangely enough, when I used the "YouTube 2160p 4K Ultra HD" preset when exporting, the pixelated band shrunk. (see second screenshot)

I've exported many projects on Premiere Rush before and have never had this issue. Has anyone found a solution to this problem? 

I'm using the desktop version of Premiere Rush, v.1.5.25.

[sbahlek22082763]

I have the same problem my video and audio glitches and the videos are iphone 11 4K videos

[caroline_edits]

Hey everybody – our engineers are working on this issue but they need your help! We've seen these pixels show up particularly bad on video clips that were filmed using the Snapchat camera.
We're looking for files that were NOT filmed on Snapchat that still result in this pixelated image! If you'd be willing to share your clips, please DM me for next steps. 

Happy to work for y'all on our end!

Caroline

[margaret5C5E]

I have one recorded from Zoom. It is glitchy. Very frustrated.