Playback issue wit 4k footage in Rush

[#1]

I fixed the playback lag on my rush. The video was lagging so much when it played back I could hardly even edit it. I use to shoot in 4k on my drone, but took some video in 1080p and that seemed to work perfect. A customer support person said you need over 32gb of ram to run a 4k video on Rush. 

ttle edited by mod

[#2]

I fixed the playback lag on my rush. The video was lagging so much when it played back I could hardly even edit it. I use to shoot in 4k on my drone, but took some video in 1080p and that seemed to work perfect. A customer support person said you need over 32gb of ram to run a 4k video on Rush. 

ttle edited by mod

[#3]

Hi there,

We're sorry about the performance issue in Premiere Rush. Please share more info so that we determine the issue.

• Which device have you installed Rush on?
• What type of media files are you working with (codec/ format, frame rate)?
• Could you confirm if your project is synced to Creative Cloud? https://helpx.adobe.com/premiere-rush/help/project-syncing-premiere-rush.html

Looking forward to your response.

Thank you,

Kartika