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Pr Rush keeps crashing when open the project on IPAD

New Here ,
Jun 27, 2020

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Just start the project and started to upload mp4 files and it crashed.

Still trying to open my project, add files and again crashed

 

- no error codes or messages

- files are not long (20 sec - 1.5 min)

 

Thanks

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Crash

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Pr Rush keeps crashing when open the project on IPAD

New Here ,
Jun 27, 2020

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Just start the project and started to upload mp4 files and it crashed.

Still trying to open my project, add files and again crashed

 

- no error codes or messages

- files are not long (20 sec - 1.5 min)

 

Thanks

TOPICS
Crash

Views

39

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 27, 2020 0
Adobe Employee ,
Jul 01, 2020

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Hi Mousley!

We're so sorry about this. 

  • Can you Sign out and back into Creative Cloud ID and launch Rush?
  • What's the source of media files?
  • Could you share crash logs with us to determine what caused this issue? Tap on gear icon > Preferences Share logs.

Looking forward to your response.

 

Thanks,

Kartika

 

 

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