PR will not load(blue circing with spining wheel

Community Beginner ,
May 16, 2020 May 16, 2020

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Stays at the load screen with the blue loading circle and will not load.

System set up is more than adequate and all drivers updated.

I have unistalled PR & Creative cloud and re-installed twice now and still will not run.

Any help would be appreciated.

Thank you.

title edited by mod

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Freeze or hang

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Adobe Employee ,
May 21, 2020 May 21, 2020

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Hi Modzy!

Welcome to the Rush community. You can try renaming the extensions file to resolve the issue. Location of the extensions file:

Win: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
Mac: /Library/Application Support/Adobe/CEP/extensions

 

Let us know if it solves the issue.

 

Thank you,

Kartika.

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Community Beginner ,
May 22, 2020 May 22, 2020

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Thanks Kartika, but I'm not sure what you mean by renaming the extensions file.

I did rename it by putting a 1 on the end, but that had no effect.

Still stuck loading.

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Adobe Employee ,
May 22, 2020 May 22, 2020

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Thanks for trying step. What happens you rename like _old or new to the extensions?

Also, which GPU driver has installed on your machine?

Kartika

 

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