Premier Rush Crash

[danieldph]

Hi, I have this problem, when i try to import any kind of video ( screem recorded, cellphone video, etc  the program does not play the video preview, then it crashes, i cant do anything. 

heres my especs :

ryzen 5 3600
ram 16 gb

windows 10 

i try to reinstall it again and the same thing happend!! 

any solution? 

thank you

[Kartika Rawat]

Hi Daniel!

We're sorry about the trouble. Please provide the following information.

• Are you getting any issues when the application crash?
• What happens when you launch Rush as administrator? Right-click on the app icon and select "Run as administrator"?
• Try resetting the preferences and see if that helps: https://www.youtube.com/watch?v=WvKL1Arhvl8

Let us know how it goes.

Thanks,

Kartika