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Premier Rush crashes while exporting

New Here ,
May 18, 2020

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Hi,

 

I would like to report my Premier Rush downloaded on my Iphone XS. I'm already done with my video edit but when I'm exporting it to my device it crashed even I changed the quality settings to all its option. Please help me with this since I also upgraded my Premier Rush and pay monthly for its upgrade yet I experienced  

this problem.

 

Thank you. 

Charmaine

Philippines

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Premier Rush crashes while exporting

New Here ,
May 18, 2020

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Hi,

 

I would like to report my Premier Rush downloaded on my Iphone XS. I'm already done with my video edit but when I'm exporting it to my device it crashed even I changed the quality settings to all its option. Please help me with this since I also upgraded my Premier Rush and pay monthly for its upgrade yet I experienced  

this problem.

 

Thank you. 

Charmaine

Philippines

TOPICS
Export

Views

167

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 18, 2020 0
Adobe Employee ,
May 20, 2020

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Hi Charmaine!

We're sorry about the issue. Please provide more info it will us in troubleshooting. 

  • Which version of Premiere Rush are you using?
  • What type of media files are you working on (code/ format, frame rate, frame size)?
  • Is there any effect or text added to the timeline?

Let us know. We're here to help.

 

Thank you,

Kartika

 

 

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May 20, 2020 0