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Premier Rush is super slow or freezes constantly.

New Here ,
Jun 18, 2019

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This is getting worse and worse! I literally took my computer back thinking there was something wrong with it, and got a brand new one, only to find that it is the adobe program that is brutally slow and terrible!

I'm not sure what else I can try, as I've just recently installed the program on my new computer and it's super slow still, if not slower than before! Not only is the program painfully slow, it makes my entire computer lag with everything I do.

I have the following problems.

- When editing, the picture looks like people in my videos are Avatar characters (they're all blue or purple), but when I save them and play it back, it's normal.

- It's super slow to load

- It's fuzzy/pixelated

- It freezes often

- Makes my entire computer slow

Is there something I'm missing or doing wrong? I'm running an HP Ryzen 5 brand new windows 10.

Maratee,

EDIT: This is a pretty old post, I just realized....

From the sounds of it, hearing of the "purple" images indicates that you may need to update your GPU drivers. Can you check this article first and then report back?

 

Thanks,
Kevin

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Premier Rush is super slow or freezes constantly.

New Here ,
Jun 18, 2019

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This is getting worse and worse! I literally took my computer back thinking there was something wrong with it, and got a brand new one, only to find that it is the adobe program that is brutally slow and terrible!

I'm not sure what else I can try, as I've just recently installed the program on my new computer and it's super slow still, if not slower than before! Not only is the program painfully slow, it makes my entire computer lag with everything I do.

I have the following problems.

- When editing, the picture looks like people in my videos are Avatar characters (they're all blue or purple), but when I save them and play it back, it's normal.

- It's super slow to load

- It's fuzzy/pixelated

- It freezes often

- Makes my entire computer slow

Is there something I'm missing or doing wrong? I'm running an HP Ryzen 5 brand new windows 10.

Maratee,

EDIT: This is a pretty old post, I just realized....

From the sounds of it, hearing of the "purple" images indicates that you may need to update your GPU drivers. Can you check this article first and then report back?

 

Thanks,
Kevin

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Jun 18, 2019 0
Adobe Community Professional ,
Jun 20, 2019

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Here's a few things you can check:

☑ uninstall Rush entirely and fresh install the latest version

☑ make sure to turn on "sync everywhere" on your project so the content can be backed up to the cloud

☑ make sure your OS has enough available RAM, and that other major applications (especially Photoshop) are not competing for your system's processor and RAM priority

☑ you didn't state if you're on Windows or Mac, but make sure your OS updates have been run as well. (Win 10 should be Creator's edition.)

Hope this helps... let us know!

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Jun 20, 2019 0
Community Beginner ,
Feb 07, 2020

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Does it matter if you are working off an internal/ external hard drive or an internal/ external SSD?

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Feb 07, 2020 0
Adobe Employee ,
Feb 08, 2020

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Maratee,

EDIT: This is a pretty old post, I just realized....

From the sounds of it, hearing of the "purple" images indicates that you may need to update your GPU drivers. Can you check this article first and then report back?

 

Thanks,
Kevin

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Feb 08, 2020 1
Community Beginner ,
Feb 10, 2020

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Hey  Maratee,

I have a powerful computer as well i7/ 16gb ram/ 1060 gpu 6g vram/ m.2 ssd and hdd dell G7 2018. 

With that said I also noticed the same slow/laggy/ effects that you are experiencing. What I did to fix a little of that is I turned off sync to cloud option which helped a lot, instead, I saved on to the local machine, and when finished editing project I would turn on sync and let it upload to cloud for a secondary save.  Also, I noticed that it is vital from where you are working. If you are working off an external Hard Drive (HDD) you will experience a bit of lag this is the same with internal HDD. Solid State Drive (SSD) changes the game cause lag is almost not seen when working with external SSD or internal. Internal SSD is SO much faster especially M.2 SSD. Remember read/write speeds are vital to Video Editing in general. Also if editing 4k then 32gb is recommended.

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Feb 10, 2020 2
Community Beginner ,
Jun 24, 2020

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Hi, my windows PC is equally powerful and Rush cannot even play the preview well enough for me to edit my 3 minute video. It's screen captures so should be nothing for Rush to process.

 

I'm extremely disappointed in this product. It simply does not work.

 

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Jun 24, 2020 0
Adobe Community Professional ,
Jun 25, 2020

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Please don't enter the same topic in two different threads, Zephyr. It makes is very hard for us to track the conversation and keep track of which issues have been resolved. (I see in the other thread you fixed this issue by changing some Windows settings.)

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Jun 25, 2020 0
New Here ,
Jul 04, 2020

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I am using Premiere Rush on a Windows Surface laptop. I am just trying to cut the first 2.5 minutes from an hour long webinar. It is saying it will take 9 hours to render?! What am I doing wrong? Many thanks

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Jul 04, 2020 0
Community Beginner ,
Jul 16, 2020

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This is a good answer.  Also, go to the program>preferences, and make sure pre-render sequences for playback is selected.  This handled the jittery video for me.  Using an 2017 IMAC.  Fusion Drive

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Jul 16, 2020 0
New Here ,
Jul 09, 2020

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I'm also having these issues.

 

The slowness is in particular experienced when play/pausing and any cuts to clips. All in all, very frustrating and doesn't seem like my set up should be having such issues.

 

There is a **five-second** delay after cutting a clip and any response from the application, such as clicking on the clip or hitting play.

 

When I first started using Rush I had slowness issues which were resolved by "Prepare for playback" + "Use Optimized Clips" + Low preview quality. Today is the first day I have used since the updates (so glad to see 'duplicate project' now).  None of my prior tricks worked. I have fully uninstalled and reinstalled, removed virus software, reinstalled, updated graphics drivers. I'm running this on a 9th Gen Core i7 with 64 gig RAM and an NVIDIA RTX 2060. System and install and cache are all running on an SSD. 

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Jul 09, 2020 0
New Here ,
Jul 13, 2020

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I am having the same issue as mattwoodget, fully speced 9th gen i7, mix of Samsung 970 pro and 970 evo+ and getting this delay after cutting a clip. Any solution? It is really frustating. I wonder if we need more cores? Like a RYZEN?

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Jul 13, 2020 0
New Here ,
Aug 03, 2020

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I'm also having these issues. Just had to edit a video in another completely different software cause rush was failling on me.

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Aug 03, 2020 1
New Here ,
Aug 22, 2020

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I'm experiencing the same slowness.What software have you been using.Does it work better than rush?

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Aug 22, 2020 0
Community Beginner ,
Aug 22, 2020

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Hi Peachy5EA7,

  1. I've been using Adobe Premiere Pro and totally forgot I was having this problem before.
  2. Also, copy n pasted from my answer above: go to the program>preferences, and make sure pre-render sequences for playback is selected.  This handled the jittery video for me. 
  3. Also, I think you can turn off the cloud backup while your working on the project.  
  4. But for me I just switched to Premiere Pro and forgot about this problem.

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Aug 22, 2020 1
New Here ,
Oct 23, 2020

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Premier Rush has major problems with w10 . I have tried it on 2 high poered systems and it still gives the same problems as mentioned above

It's super slow to load

 

- It freezes often

- Makes my entire computer slow

Adobe is in denial here. Just look at the answer above meant to parry the real issue . I mean the purple thing is a small part of the complaint. The big part is this app slows down and freezes on both my pcs. My son has now reluctantly started to use Microsoft Video Editor 2020 the free app in w10 (inside photos app) Its not got asmcu but there is no freezing crashing and he has been put off adobe completly

 

 

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Oct 23, 2020 0