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Premier Rush keeps crashing.

New Here ,
Nov 06, 2019

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Trying to use premier Rush on my Google Pixel 3 XL. The phone is up to date with the latest software and patches. 

I checked the app in the app store to see if I had the latest updates and it does appear that I do. 

When I go to render the video it almost finishes and then exits with an error. 

This happens when I try to export it in any type of quality. Although I prefer to export it in the highest quality which is one of the reasons why I use Rush. 

The app also freezes and exits with error as I am editing my videos. They are not particularly long. Usually between 1 and 5 minutes.

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Crash, Error or problem, Export, Freeze or hang

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Premier Rush keeps crashing.

New Here ,
Nov 06, 2019

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Trying to use premier Rush on my Google Pixel 3 XL. The phone is up to date with the latest software and patches. 

I checked the app in the app store to see if I had the latest updates and it does appear that I do. 

When I go to render the video it almost finishes and then exits with an error. 

This happens when I try to export it in any type of quality. Although I prefer to export it in the highest quality which is one of the reasons why I use Rush. 

The app also freezes and exits with error as I am editing my videos. They are not particularly long. Usually between 1 and 5 minutes.

TOPICS
Crash, Error or problem, Export, Freeze or hang

Views

1.6K

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Nov 06, 2019 1
Adobe Community Professional ,
Nov 12, 2019

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  • Can you duplicate the sequence and try exporting from the new set? 
  • Also, does it crash on other projects in your Rush setup? 
  • Have you attempted exporting your project from the desktop app?

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Nov 12, 2019 0
New Here ,
May 24, 2020

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I can't even use the app to edit anymore it won't stay open. And keeps crashing. It's very dissapointing 

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May 24, 2020 0
New Here ,
May 01, 2020

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I'm having the same issues with the same phone. I absolutely love this app but this issue makes it impossible to use.

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May 01, 2020 1
New Here ,
Jun 07, 2020

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Same man

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Jun 07, 2020 0
Community Beginner ,
Jun 17, 2020

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I have the same issues, and when I try to use the footage on my PC with Premiere, it crashes the entire computer.
The footage is 4k, H.265. When I set the project to CPU only processing, it works fine. However, the Media Encoder can't output the final file saying it can't process HVEC.

1. Tried using Media Encoder with the GPU to ingest the files, but they can't find them on disk.

2. Encoded the files into HD within a mkv container in HandBrake, was able to use the files.

Obviously, there is something wrong with the H.265 in the Pixel -> Adobe encoding.

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Jun 17, 2020 0