Premier Rush

New Here ,
Jun 08, 2021 Jun 08, 2021

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Hi Everyone!

I have my Adobe Creative Cloud installed over a 6 months now. I started using Premier Rush on PC and Mac and everything was fine until I got update. Usually is fine, automatically updating and it's done but after updating Premier Rush  my computer is crashing, my both devices! Not to mention that I cannot do anything on it! How to fix it? I am trying to come back to older version and will see how that will work but still I don't understand why after update my Mac or PC was crashing? Any thoughts? 

Thank you. 

Michaela

TOPICS
Crash, Error or problem, How to, Performance

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Adobe Employee ,
Jun 08, 2021 Jun 08, 2021

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Hi! I'm sorry Rush is crashing. Can you please send us the crash log?

 

 

Macintosh HD⁩ ▸ ⁨Users⁩ ▸ ⁨[Your Username] ▸ ⁨Library⁩ ▸ ⁨Logs⁩ ▸ ⁨Adobe⁩ ▸ ⁨LogTransport⁩ ▸ ⁨Archive⁩ ▸ ⁨Adobe Premiere Rush ▸ 1.5 ▸

Please attached or copy-paste the latest crash log here. Thank you!

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New Here ,
Jun 09, 2021 Jun 09, 2021

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Hi!

Hoestly I cannot. 

I tried today reinstalled Rush and open again but it's the same or even worse! I am trying to create a project and in the middle I cannot do anything because 'it's working'. 

Abode Cloud showed me today info that it's aboude cloud issue and need to repair which I did but it's the same. I don't understand. Other apps working properly it's just Rush doesn't let me do anything. 

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New Here ,
Jun 09, 2021 Jun 09, 2021

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New Here ,
Jun 09, 2021 Jun 09, 2021

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I have this....so frustrating!!! I cannot do anything!! Any help please...

I really like this app but it's just giving me a headache!!! 

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Adobe Employee ,
Jun 09, 2021 Jun 09, 2021

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LATEST

Sorry, this has been a rough go. Can you please try the following steps 

 

  • Update GPU driver (Intel or NVIDIA)

https://downloadcenter.intel.com/

https://www.nvidia.com/Download/index.aspx

  • Reset preferences and plug-in cache 
    •  Hold down Shift+Alt while Rush is launching. Click Ok to reset the prefs. 
  • Clear your data cache 
    • Launch Rush > Click on Edit > Preferences > Manage Cache > Click on Delete All cache files 

 

Let us know if none of these suggestions worked or if they did which one. Thank you! 

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