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Premiere Rush CC freezing

New Here ,
Jun 22, 2020

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When I am editing a video in Rush, and I use the playback module, after a few minutes, the playback stops working. I am unable to use the buttons to navigate to previous/next edit points, previous/next frames, and play/pause. The application hangs, then is unresponsive so I force quit.

 

I have tried un-installing and re-installing the software, as well as restarting my computer. The application and my system are both up to date. I use macOS High Sierra 10.13.6. I also tried starting a new project from scratch and the same thing happened.

 

Please help! I've been able to export two other videos before this started happening while editing a third video project.

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Freeze or hang

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Premiere Rush CC freezing

New Here ,
Jun 22, 2020

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When I am editing a video in Rush, and I use the playback module, after a few minutes, the playback stops working. I am unable to use the buttons to navigate to previous/next edit points, previous/next frames, and play/pause. The application hangs, then is unresponsive so I force quit.

 

I have tried un-installing and re-installing the software, as well as restarting my computer. The application and my system are both up to date. I use macOS High Sierra 10.13.6. I also tried starting a new project from scratch and the same thing happened.

 

Please help! I've been able to export two other videos before this started happening while editing a third video project.

TOPICS
Freeze or hang

Views

20

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 22, 2020 0
Adobe Employee ,
Jun 29, 2020

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Hi there!

We're sorry for the trouble in Premiere Rush. Could you share more info to determine the issue?

Let us know how it goes.

 

Thanks,

Kartika

 

 

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Jun 29, 2020 0