Premiere rush crach on iPhone 12

[saras2471311]

I use Premiere rush on my iPhone 12 Max pro and it craches. It worked for a vouple of hours but now it keeps craching. I dont perform any sprecial operation when it crach.

[Kartika Rawat]

Hi Sara!

So sorry to hear about the crashing. Would you mind sharing more information about the issue?

• Are you getting any error codes or messages?
• What type of files you're editing (codec/ format, frame rate, frame size)?
• Does it happen with a particular project?

Let us know. Happy to help.

Thanks,

Kartika

[saras2471311]

Hi,

not getting any ertor codes, the app just crach. At the moment ut crach when I try to pinch-zoom. But it craches other times as well, someyimes as soon as I interact.

[Dino0101]

I have the exact problem.  It happens when I try to pinch enlarge. Just crashes  Its impossible to work on anything.  One of the main reasons I got the new phone. Whats going on

[Kartika Rawat]

Thanks for writing back. Which device did you use to capture the media files?

Kartika

[amette0D45]

same problem here. i do not know how to fix it . apart from crashing the clip does not play , it keeps on freezing. its frustrating. and i have been reading and there seems to be no answer from premier rush on how to solve this problem. i feel like im wasting money here