Premiere rush crach on iPhone 12

New Here ,
Nov 28, 2020

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I use Premiere rush on my iPhone 12 Max pro and it craches. It worked for a vouple of hours but now it keeps craching. I dont perform any sprecial operation when it crach.

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Crash, Error or problem

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Premiere rush crach on iPhone 12

New Here ,
Nov 28, 2020

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I use Premiere rush on my iPhone 12 Max pro and it craches. It worked for a vouple of hours but now it keeps craching. I dont perform any sprecial operation when it crach.

TOPICS
Crash, Error or problem

Views

90

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Nov 28, 2020 0
Adobe Employee ,
Dec 03, 2020

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Hi Sara!

So sorry to hear about the crashing. Would you mind sharing more information about the issue?

  • Are you getting any error codes or messages?
  • What type of files you're editing (codec/ format, frame rate, frame size)?
  • Does it happen with a particular project?

Let us know. Happy to help.

Thanks,

Kartika

 

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Dec 03, 2020 0
New Here ,
Dec 06, 2020

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Hi,

not getting any ertor codes, the app just crach. At the moment ut crach when I try to pinch-zoom. But it craches other times as well, someyimes as soon as I interact.

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Dec 06, 2020 0
New Here ,
Dec 09, 2020

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I have the exact problem.  It happens when I try to pinch enlarge. Just crashes  Its impossible to work on anything.  One of the main reasons I got the new phone. Whats going on

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Dec 09, 2020 0
Adobe Employee ,
Dec 11, 2020

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Thanks for writing back. Which device did you use to capture the media files?

Kartika

 

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Dec 11, 2020 0
New Here ,
Dec 11, 2020

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same problem here. i do not know how to fix it . apart from crashing the clip does not play , it keeps on freezing. its frustrating. and i have been reading and there seems to be no answer from premier rush on how to solve this problem. i feel like im wasting money here

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Dec 11, 2020 0