I'm trying to use Rush on Windows, and the application crashes every time I attempt to import my footage. I've never managed to get it to work. If I use the demo footage supplied with Rush, that all works fine, but if I even try to browse to a location on my hard drive where some of my own footage is stored, the software crashes with the generic adobe crash screen, which asks for more info and to send a crash log to Adobe.
However, the C:\Users\[myusername]\AppData\Roaming\Adobe\Premiere Rush\1.0\logs folder is completely empty, so I don't really have any more information.
The only thing I can think of which might cause problems is that I'm using a corporate managed version of Windows 10 Enterprise, so I'm wondering if there's some setting on our systems which might be causing problems, even though I do have local admin privileges. But without being able to see the logs, it's difficult for me to say.
Specs: Windows 10 Enterprise 64 bit, Lenovo X260 (8GB RAM, i5-6200U CPU, 256GB SSD)
Just to add another thing: I've been using other CC software (Premiere Pro, Photoshop, InDesign, Illustrator) with absolutely no issue on the same PC for several months.
Message was edited by: Mike Thorpe (added a bit about other CC software working OK)
Let's start with the exact media in your folders. What type of content is it [file type, codec (if you know), camera/source]?
For some reason, neither VLC nor Windows Media Player are showing me the codec information (blank information on all files on both apps), even though they play correctly. One of the folders on my PC that I browsed to was a general dumping ground of files and images in various formats and from various locations, however, one of the folders where it still crashed anyway contains:
- Six .MTS files recorded off a Canon Legria HFR76 (or possibly HFM52)
- Four .MP4 files which were originally exported from Premiere Pro (I think as x264?)
- One .MP4 file of unknown source.
(BTW, in case anyone's wondering why I'm not just sticking to Premiere Pro, I'm testing Rush out for a few colleagues who also have CC subscriptions, but have only really used it for Photoshop and InDesign so far )
Hey there, Mike!
How's Premiere working for you now? We're checking in with folks after the most recent updates.
Thanks for letting me know, Caroline. I'll see if I can find some time in the next couple of days to give it a test, and then I'll let you know!
I have the same issue with a simple mp4 from media converter. Windows 10.
Would you mind telling me more about what kind of footage you're using and the computer you're using it on? I need to know your CPU, GPU, OS, the whole works.
OS Name Microsoft Windows 10 Home
Version 10.0.17134 Build 17134
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name xxxxxxxxxxxxxxxxxx
System Manufacturer Dell Inc.
System Model XPS 8930
System Type x64-based PC
System SKU 0859
Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12
BIOS Version/Date Dell Inc. 1.1.3, 11/2/2018
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume5
Locale United States
Hardware Abstraction Layer Version = "10.0.17134.471"
User Name xxxxxxxxxxxxxxxx
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.8 GB
Available Physical Memory 8.84 GB
Total Virtual Memory 43.8 GB
Available Virtual Memory 8.37 GB
Page File Space 12.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
Graphics card Nvidia 1060 6GB
On Mon, Jan 28, 2019 at 6:55 PM carolinesears <firstname.lastname@example.org>
Having the same issue, Rush runs very slow on my computer, when I add media it crashes
Windows 10 Pro 1803
Intel Core i7-6600U CPU @ 2.60 GHz 2.81 GHz
16 GB ram
64 bit operating system
Alright, let's see what we can do.
Have you tried resetting your preferences? With the app closed, hold down Command+Option+Shift (Mac) or Cntrl+Alt+Shift (PC) then launch the app! Keep holding the keys down until Rush asks you if you want to clear your plugin cache and preferences. Say yes!
Let me know if Rush will let you import then.