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Premiere Rush does not work - start page ends up in endless loading

New Here ,
Sep 01, 2020

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Premiere Rush Version 1.5.25

MacBook Air 13 - OS Catalina 10.15.3

 

Steps to reproduce:

- start Premiere Rush

- start page opens - ends up in an endless loading

- nothing happens

 

I tried to restart premiere pro, restart my mac, re-connect to WIFI - nothing helped! And I cannot open premiere rush out from an file.

It still works on my iPAD.

 

Thanks

Mara

TOPICS
Crash, Error or problem, Performance

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Premiere Rush does not work - start page ends up in endless loading

New Here ,
Sep 01, 2020

Copy link to clipboard

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Premiere Rush Version 1.5.25

MacBook Air 13 - OS Catalina 10.15.3

 

Steps to reproduce:

- start Premiere Rush

- start page opens - ends up in an endless loading

- nothing happens

 

I tried to restart premiere pro, restart my mac, re-connect to WIFI - nothing helped! And I cannot open premiere rush out from an file.

It still works on my iPAD.

 

Thanks

Mara

TOPICS
Crash, Error or problem, Performance

Views

22

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 01, 2020 0
Adobe Employee ,
Sep 01, 2020

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Hi Mara!

Sorry about the trouble. We can try a few things that may help you:

Method 1
  1. Launch Task Manager/Activity Monitor
  2. Kill all the Creative Cloud related processes
Method 2
  1. Close Rush
  2. Sign out of Creative Cloud
  3. Delete preferences from the Documents folder
  4. Restart your computer
  5. Sign in to Creative Cloud
  6. Launch Rush

 

Let us know how it goes.

 

Thanks,

Kartika

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