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premiere rush is continues loading

New Here ,
Sep 04, 2020

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i open premiere rush and it never let me create a new project it is always loading. what can i do?

 

title edited by mod

 

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Error or problem, Freeze or hang

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premiere rush is continues loading

New Here ,
Sep 04, 2020

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i open premiere rush and it never let me create a new project it is always loading. what can i do?

 

title edited by mod

 

TOPICS
Error or problem, Freeze or hang

Views

54

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Sep 04, 2020 0
Adobe Employee ,
Sep 07, 2020

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Hey Jenaro,

We're sorry for the trouble. Please provide more information that helps us in troubleshooting.

 

Let us know. We're happy to assist.

 

Thanks,

Kartika

 

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Sep 07, 2020 0
New Here ,
Sep 08, 2020

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Hi Kartika,

I have the same problem - after opening Premiere Rush, the app is only loading (endlessly). I can't open existing projects nor create new projects. I use Version 1.5.25 (Build 573) which is the latest available version in my abo. The app is installed on a ThinkPad P50, Windows 10. I also use Premeier Pro which works well.

Thanks,

jbbivz

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Sep 08, 2020 0
Adobe Employee ,
Sep 08, 2020

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Hello, 

 

Can you please try the following 

  1. Go to the Help menu in Rush to sign out
  2. Quit Rush
  3. Relaunch Rush, and sign in from there 

 

If this does not help please let us know. 

 

Thanks!

 

Peter

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Sep 08, 2020 0
New Here ,
Sep 08, 2020

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Hi Peter, 

Problem solved! Thanks a lot for your help!!!

Best,

ibbivz

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Sep 08, 2020 0