Premiere Rush keeps crashing on start up

Community Beginner ,
Mar 26, 2020 Mar 26, 2020

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Hi,

I have noticed a lot of people have an issue with Rush freezing and crashing but I'm actually a step earlier than that. I'm trying to launch Rush but after a few seconds it crashes and asks me if I want to send a crash report.

 

This has been going on for a couple of days. I tried downgrading, updating, restarting my PC, updating graphics card drivers. Media Encoder behaves in an identical way.

 

I'm on Win 10. Any help would be appreciated! I've got some deadlines I'm about to miss....

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Crash, Desktop version, Error or problem

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Adobe Employee , Mar 26, 2020 Mar 26, 2020
Thanks for sending the dump file over. It does seem that NVIDIA drivers are the root cause. Not 100% sure but looks likely. Can you please follow the steps in this link and see if it helps? Let us know if that helps. If not we'll keep digging.  https://www.nvidia.com/en-us/geforce/forums/game-ready-drivers/13/56901/correct-way-to-uninstall-and-reinstall-geforce-dri/

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Adobe Employee ,
Mar 26, 2020 Mar 26, 2020

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Hi mateuszp, 

 

Sorry Rush and AME haven't been launching. Can you please launch Rush and wait for it to freeze, then create a dump file before it crashes?

To get the process dump file:
  1. Press Ctrl+Alt+Delete on the keyboard.
  2. Select Task Manager.
  3. Go to the Processes tab and click More details.
  4. Right-click the process for which you need to create a dump file. Select Create Dump File.
  5. Upload the file (it's large) to somewhere I can download? 

 

If you can also do the same for AME that will hopefully give us a good idea of what's going on. 

 

Also, if you haven't already, can you submit your crash when the Crash Reporter dialog appears? 

 

Thanks for your help, 

 

Peter

 

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Adobe Employee ,
Mar 26, 2020 Mar 26, 2020

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Thanks for sending the dump file over. It does seem that NVIDIA drivers are the root cause. Not 100% sure but looks likely. Can you please follow the steps in this link and see if it helps? Let us know if that helps. If not we'll keep digging. 

 

https://www.nvidia.com/en-us/geforce/forums/game-ready-drivers/13/56901/correct-way-to-uninstall-and...

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Community Beginner ,
Mar 27, 2020 Mar 27, 2020

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Hi Peter,

 

you are an absolute star! It worked like a charm.

Thank you so much.

 

 

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Adobe Employee ,
Mar 27, 2020 Mar 27, 2020

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That's great news! Happy editing!

 

Peter

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New Here ,
Jan 07, 2021 Jan 07, 2021

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Hi, I have the same problem....

 

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New Here ,
Jan 07, 2021 Jan 07, 2021

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I tried to start rush with admin rights, that did not work. I send over the dump file as well.

Would be great if I could get some support on this. With the older version of Rush I never had any problems. The new update did this ...

thanks

Joe

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New Here ,
Jan 25, 2021 Jan 25, 2021

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I have the same problem!

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New Here ,
Jun 16, 2021 Jun 16, 2021

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Me too. It's so frustrating! Except for me it is the app on my phone that keeps crashing as soon as I load it. It's been happening for a while now. Please help!

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