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Premiere Rush MOBILE says storage is full whenever I try to export

New Here ,
Jul 31, 2020

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Hi. I am using Premiere Rush Mobile on my 256GB iPhone Xr. So far it's been okay besides crashing every now and then but I'm having a very annoying problem where when I go to export my project it says my iPhone storage is almost full and won't let me export. My iPhone storage is most certainly not almost full. I have over 200GB of space left. Please help!! The settings are extremely limited on the mobile app. I tried chatting online with a representative who was no help at all. 

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Error or problem, Export, Mobile version, Storage

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Premiere Rush MOBILE says storage is full whenever I try to export

New Here ,
Jul 31, 2020

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Hi. I am using Premiere Rush Mobile on my 256GB iPhone Xr. So far it's been okay besides crashing every now and then but I'm having a very annoying problem where when I go to export my project it says my iPhone storage is almost full and won't let me export. My iPhone storage is most certainly not almost full. I have over 200GB of space left. Please help!! The settings are extremely limited on the mobile app. I tried chatting online with a representative who was no help at all. 

TOPICS
Error or problem, Export, Mobile version, Storage

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705

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Jul 31, 2020 3
Adobe Employee ,
Aug 05, 2020

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Hi there!

This is not ideal. We can get this checked. 

  • Is this happening with a specific project or is it random?
  • What type of media files are you working with (codec/ format, frame rate, frame size)?

We can try a few things that may help:

1. Hard Reset Your iPhone: 
• Press and release the Volume Up button quickly.
• Press and release the Volume Down button quickly. 
• Press and hold the Side button for a few seconds until you see the Apple logo.
1. Close all apps that are in the backend 
2. Set export quality to 1080p 30 fps 
3. Turn on "Airplane Mode" and set the phone to "Do Not Disturb."
4. Duplicate project > Attempt to export in a new project
5. Disable tracks to identify if there's a specific clip/asset that is causing the issue
6. Sync project to another device and export it from there.

 

Let us know how it goes.

Thanks,

Kartika

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Aug 05, 2020 0
New Here ,
Aug 06, 2020

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I am having the identical problem, and I have an IPhone 11maxPRO with 512GB and nearly 300GB available, and it's saying the same thing that I don't  have enough storage space, super frustrating as I just ditched splice for this, this is the second time I've edited this video, and now I can't export it - super frustrating. 

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Aug 06, 2020 1
New Here ,
Sep 04, 2020

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me too! same iphone version too

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Sep 04, 2020 0
New Here ,
Sep 04, 2020

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I need a 4k version to be exported, not the 1080 version. This has been pretty frustrating. I called the Adobe online customer service and the person didn't know how to help me. I asked for someone else to help me, and was told it would take over 24 hours to get a call back.

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Sep 04, 2020 0
New Here ,
Sep 17, 2020

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I'm having the same issue with IPad Pro 

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Sep 17, 2020 0
New Here ,
Sep 20, 2020

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Has there ever been a resolve for this? 
I am using an iPhone X with 160g free storage yet I am getting the same error message when trying to export a 2.6gb video file from Rush.

It works with a 500mb file but won't export anything larger.

 

All the video footage is filmed on my phone. 

 

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Sep 20, 2020 0
New Here ,
Sep 20, 2020

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I am also having this same issue - I was able to export the video in smaller sections, but I'm going to have to bring them back together to upload them to Youtube anyway, so it didn't fix the problem. Hoping there's a simple resolve for this. 

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Sep 20, 2020 0
New Here ,
Sep 21, 2020

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I too am having the same issues. I can export @ 1080p but I want to export @ 4k. I have a ton of storage space available. What gives, Adobe? We're paying for this monthly.

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Sep 21, 2020 0
New Here ,
Oct 17, 2020

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Nope. Tried all of the above. It's very random, sometimes the videos show up in my iPhoto's, sometimes they don't. I'm on an iPad pro with the latest IOS and plenty of storage, including adobe backup, so there needs to be another option. Thanks

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Oct 17, 2020 0
New Here ,
Sep 06, 2020

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I have an identical problem but on iPad Pro. There is well over half of the space on the entire device free for a 3GB movie, but Rush seems to be using something else to determine available storage. Incredibly annoying and blocks work.

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Sep 06, 2020 1
New Here ,
Sep 23, 2020

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Same issue on my iPad Pro... I'm on to customer service now and they don't have a clue.

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Sep 23, 2020 0
New Here ,
Oct 02, 2020

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Same here … ☹️

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Oct 02, 2020 0