premiere rush need help

[Yalda5CB0]

iam facing this default for more than a month with this app , it freezes my computer for days .

it studdenly shots down when iam editing or stops working inreturn i lose all the editing work. it takes for a video of 10 min to upload or render 3 hours . it wasnt like that when i started working with this app . 

help me please otherwise i need to cancel this app buy another one from another company my work timeline gets effected by this app .

[Kartika Rawat]

Hi Yalda!

We're sorry to hear that. We can get this checked.

• Can you let us know your system details (OS, CPU, RAM, GPU)?
• Have you tried resetting the preferences? https://www.youtube.com/watch?v=WvKL1Arhvl8
• Does it happen with a specific project?

Let us know.

Thanks,

Kartika