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Premiere Rush 'Not Responding'

New Here ,
Dec 18, 2018

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Hi there - tried the free trial of P Rush - even during the tutorial every time I tried to use any features it kept freezing with and not responding. I use Photoshop and LR without any issues.

Not sure what info you would need but I will share what I know.

Processor: i5-8400 2.8ghz

Ram 16gb

64 bit operating system

Thanks!

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Premiere Rush 'Not Responding'

New Here ,
Dec 18, 2018

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Hi there - tried the free trial of P Rush - even during the tutorial every time I tried to use any features it kept freezing with and not responding. I use Photoshop and LR without any issues.

Not sure what info you would need but I will share what I know.

Processor: i5-8400 2.8ghz

Ram 16gb

64 bit operating system

Thanks!

TOPICS
Desktop version

Views

3.6K

Likes

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Dec 18, 2018 1
Adobe Employee ,
Dec 19, 2018

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Hey JaronD!

That's super weird. I wonder what's going on!

Which version of Rush are you using? Have you tried uninstalling and reinstalling?

-Caroline

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Dec 19, 2018 1
New Here ,
Dec 29, 2018

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Hi Caroline - thank you for the reply. I am installing it via the adobe cloud app on windows so I assume the most current version? I did try to uninstall and reinstall - it had the same effect. Works for a few seconds then goes into a non-responding state. Even scrubbing through the 3 minute tutorial video gets a non-responding, then goes then non-responding again. 

Again, I use Photoshop CC with zero issues and Lightroom. Is there any other info you would need from about my computer maybe?

Thank you!

J

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Dec 29, 2018 1
Adobe Employee ,
Jan 02, 2019

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Welcome, m0iam!

What kind of footage are you both using?

-Caroline

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Jan 02, 2019 0
New Here ,
Aug 07, 2019

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Hi Caroline,

I have the same issue I installed premier rush 1.2 in my Yoga 920 Intel I7-8550U 1.8Ghz 1.99Ghz 16 GB Ram with the latest version of windows 10 pro 1903. everytime I try to open a file MP4 or other type of file is not responding.

Thank you

Jorge

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Aug 07, 2019 1
New Here ,
Oct 31, 2019

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I've got the exact same setup as jorgelog69 and the same problems.

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Oct 31, 2019 0
New Here ,
Sep 21, 2019

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Hey Caroline

 

i just upgraded my Premiere Rush and subscribe for 1 month at $10

and as soon as i start to edit Rush stop to respond do you guys have a solution for this problem

please help

 

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Sep 21, 2019 0
Community Beginner ,
Dec 30, 2018

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I have the exact same problems. Gets not responding when I try to do something like scrubbing, adding filters or basiclly anything!

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Dec 30, 2018 3
Community Beginner ,
Jan 06, 2019

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I think this is a known issue of installing Adobe Apps other than C Drive. This rises issues on other threads which produce so much bugs when you install to other than C Drive. It quite annoying but need some manual config to delete/alter files to prevent this behavior continue. Known issues as Flickering Cursor always happen to those who install Adobe App on other than C Drive. Hope this issue will persists in future.

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Jan 06, 2019 1
Community Beginner ,
Jan 22, 2019

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I have the same issue. I've checked out Adobe Rush (version 1.0.2) , which I think looks great as well appears simple to use, matching the look and feel of other applications in the Adobe product range such as Lightroom CC.

However...every time I try to do something the software goes 'not responding'.

  • I have tried a couple of GoPro videos as well as the Adobe samples.
  • I have Windows 10  I5 laptop, 8GB and Solid state disk which handles Lightroom CC flawlessly and although its not a super spec laptop I would have thought it could handle Rush.
  • Seems like this is the software, I have also rebuild my laptop just in case to no avail.
  • I hope the next patch will improve as I would like to subscribe to this applicable.

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Jan 22, 2019 1
Community Beginner ,
Jan 24, 2019

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I have continued to have a play with this. I have stopped sync (I only have the Free 2GB as I've not decided If I want to pay for this yet)

Rush seems more stable, no hangs - so my performance issue may be related to the sync process? I have a Fibre broadband connection, so its not an internet speed related issue.

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Jan 24, 2019 1
New Here ,
Jan 26, 2019

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I have exactly the same issue. It is installed on my c drive and i am  not synching. Just clicking on anything is enough to make it freeze. This is a new lenovo yoga 730. Hardly anything on it it mo. Smacks of a bug to me. 

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Jan 26, 2019 1