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Premiere Rush on iPad won't let's me add any Titles

New Here ,
Aug 16, 2020

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Hello.

 

I'm having issues on Premiere Rush (ver 1.5.25) on my iPad Air (3rd Gen). I'm trying to add a title to my project but everytime I drag it to the timeline nothing happens. I also tried selecting the title that I want and pressing "Add" and still nothing. I re installed the app, made a new project, and used a different video but it still won't let me add a title. I'm not sure if i'm doing something wrong but all the other features of the app works perfectly fine.

 

Here's a screen recording https://streamable.com/xn67gj 

 

Thank you.

Hello All,
 
We appreciate your patience over the past few weeks. I wanted to let you know that we came up with a solution for accounts that do not have Stock licensing included. This update is now available in the App Store. 
 
Please check the App Store for Rush 1.5.29. If you have any trouble please let us know. 
 
All the best,
 
Peter 
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Error or problem, Mobile version

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Premiere Rush on iPad won't let's me add any Titles

New Here ,
Aug 16, 2020

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Hello.

 

I'm having issues on Premiere Rush (ver 1.5.25) on my iPad Air (3rd Gen). I'm trying to add a title to my project but everytime I drag it to the timeline nothing happens. I also tried selecting the title that I want and pressing "Add" and still nothing. I re installed the app, made a new project, and used a different video but it still won't let me add a title. I'm not sure if i'm doing something wrong but all the other features of the app works perfectly fine.

 

Here's a screen recording https://streamable.com/xn67gj 

 

Thank you.

Hello All,
 
We appreciate your patience over the past few weeks. I wanted to let you know that we came up with a solution for accounts that do not have Stock licensing included. This update is now available in the App Store. 
 
Please check the App Store for Rush 1.5.29. If you have any trouble please let us know. 
 
All the best,
 
Peter 
TOPICS
Error or problem, Mobile version

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137

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Aug 16, 2020 0
Adobe Employee ,
Aug 19, 2020

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Hi Vivida!

Sorry to see that Rush is behaving strangely. Could you tell us the iOS version you're using? 

I'll try to reproduce this issue.

Thanks,

Kartika

 

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Aug 19, 2020 0
New Here ,
Aug 19, 2020

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Hello, I'm using iOS 13.6.1

Thank you.

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Aug 19, 2020 0
Community Beginner ,
Aug 19, 2020

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My iOS is iOS 13.6 and I have the same issue too!!! It's a iPhone 10

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Aug 19, 2020 0
Adobe Employee ,
Aug 19, 2020

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Hi! Can you confirm that you have an internet connection when adding a title to your project? Thanks! 

 

Peter

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Aug 19, 2020 0
New Here ,
Aug 19, 2020

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Hello, I had internet connection when I was using the app.

Thank you.

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Aug 19, 2020 0
Community Beginner ,
Aug 19, 2020

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I also have Internet connection too while using the app! Thank you 

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Aug 19, 2020 0
Community Beginner ,
Aug 19, 2020

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Yeah I recently have the same problem here too!!! I tried everything too!!!

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Aug 19, 2020 0
Adobe Employee ,
Aug 20, 2020

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Hi all, 

 

Thanks for reporting this problem. We're looking into this. Will follow up as soon as possible. 

 

Can you try a few things in the meantime:

1. Make sure you have an internet connection 

2. Try signing out and back into Rush 

3. Make sure the Tour is not active 

a1. From the Home screen go to App Settings by tapping on the gear icon 

a2.Tap on Preferences > Start tour again  > Select Skip Tour 

3. Try selecting a title and tapping on the Add button 

4. Try double-tapping on a title you want to add 

5. Try adding a title in a new and old project 

 

Thanks, 

 

Peter

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Aug 20, 2020 0
Community Beginner ,
Aug 20, 2020

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Having the same issue. IOS 13.6.1 on IPad 5th gen.  Connected to internet, Issue started yesterday. 

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Aug 20, 2020 0
Community Beginner ,
Aug 20, 2020

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forgot to add....

Tried all the step you listed

 

No title options show up when selecting titles

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Aug 20, 2020 0
New Here ,
Aug 20, 2020

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I followed all the steps but it's still not working.

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Aug 20, 2020 0
Community Beginner ,
Aug 20, 2020

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Didn't do the steps but I knew it's not gonna work either way. Hey Peter, when can you get this fixed??? I am in a middle of a time crunch of posting a IGTV video for my fans! 

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Aug 20, 2020 0
Adobe Employee ,
Aug 20, 2020

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Hi all, 

 

A few follow up questions: 

 

What language is your device using? 

Have you changed your language recently? 

 

Thank you, 

 

Peter

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Aug 20, 2020 0
Community Beginner ,
Aug 20, 2020

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English



Personal info removed by mod



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Aug 20, 2020 0
Community Beginner ,
Aug 20, 2020

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English

and no I haven't change the language recently. 

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Aug 20, 2020 0
New Here ,
Aug 20, 2020

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English and no I haven't changed it recently.

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Aug 20, 2020 0